Online Banking

Transcript

So, you've signed up for a current account, credit card, savings or a loan with Tesco Bank and you want to get going with online banking. Well, let's show you how.

Registration is easy, so if you haven't done so yet, please go to tescobank.com and complete the process first.

Simply click 'Register now'.

We will ask for your personal details. This is so we can identify you. Next, choose the account you'd like to register. All the options are in the drop-down menu. Then, fill in your sort code and account number or your credit card number. Easy!

Next, we'll send you a temporary security number. If we have your mobile number you'll receive this by SMS, if not we'll send it by post.

Simply click on the preferred option. If you have chosen post you will need to wait up to 3-6 working days before you receive your Temporary Security Number. Then you will be able to continue with your registration journey.

If you have chosen mobile phone, your Temporary Security Number will be sent to you immediately. If you didn't receive a Temporary Security Number, you can ask us to send you a new one on the same page.

Once you have it, enter the number and click 'Next'.

Now, create a username. You'll need this each time you log in so make sure it is something you can remember; for example, your email address.

Now you're ready to select an image and write your security phrase. You'll see these each time you log in, and this way you'll know you're on the real Tesco Bank site.

Just because we want to make it easier for you, we will ask you if you'd like us to recognise the device you're using. Make sure that your mobile number is correct so that we can send you a text message with a One Time Access Code if you ever want to log in from a device we don’t recognise. Click 'yes' or 'no' and proceed further.

At this step we'll ask you to create a six-digit Security Number. You'll use this for Telephone Banking too.

Then, choose a password that's at least seven characters long. It needs to have both letters and numbers.

You'll need your Security Number and Password every time you log in.

Finally, set some security questions in case you need to phone us about your accounts.

Before you finish, download and read our Online Banking Terms and Conditions and if you're happy, select the check box.

Your username will be displayed on the screen. In order to start managing your account, simply click 'Continue'.

And there we are - the easy way to register, get up and running and enjoy all the benefits of Tesco Online Banking.

Transcript

Once you have registered for online banking with Tesco Bank, logging in to your account couldn't be easier.

If you haven't registered yet, you might want to watch the registration video.

To log in, simply select the 'Go to log in' button displayed on the homepage.

Then, insert your username and tick the 'Remember my Username' box to make it easier next time you log in.

You'll now see your Personal Login screen, with your username as well as the image and phrase that you had created when you registered. If you don't see your image and phrase don't enter any information; instead, enter a different username or call our Online Banking Helpdesk straight away. Just click on the 'contact us' link displayed on the page underneath the image.

If the image and phrase are correct, enter the digits from your Security Number.

Sometimes, you might want to log in using a new computer, one that you haven't asked us to recognise yet. No worries, it's simple to set this up.

You'll see your mobile number. If the mobile number we have for you is wrong, or you don't have a mobile, you'll need to contact us. Otherwise click on the tab.

You'll need to enter a One Time Access Code that we will send you by text. If you haven’t received it, you can ask us to send you a new one on the same page.

Once you have it, enter your One Time Access Code and click 'Next'.

Finally, log in by entering your Password. We'll then ask if you'd like us to recognise this computer. This means you can log in quicker next time. Make sure you only ask us to recognise computers that you don't share with others.

The Online Banking Overview is the first page that you will see when you log in. This is a quick summary of your Tesco Bank products including Current Accounts, Savings, Loans and Credit Cards.

You'll see a balance as well as any important messages for each account. You'll also see a quick-view option that will allow you to look at your most recent transactions and other products that you can apply for.

A click on ‘Manage Account’ will take you to the Account Overview page, where you can find many useful options allowing you to amend your details, check your recent statements, update your alerts and change your preferences.

For example, under ‘Your details’ you can make changes including the change of address, email or phone number. This will automatically update your information for any savings, loans or current accounts. You'll need to update your details for your credit card separately.

That's us covered the basics. The next step is to manage your new Tesco Bank online account and make the most of its range of features.