Contact information for Your Insurance Account technical support

Quick answers to common questions

Logging in and registering

Are you having problems logging in or unsure how to register? We're here to help.

How do I register for Your Insurance Account? What happens if I've forgotten my username? What happens if I've forgotten my password? Why do you need my phone number to register for Your Insurance Account?

Managing your account

Do you need help managing your account? We're here to help.

Where do I find my documents in my online account? How do I upload my documents? How do I add or remove an additional policyholder? I haven't received my documents Why can you not find my policy when I try and register?

Changing address or moving house

Do you need help updating your insurance policy? We're here to help.

How do I change my address? I'm moving from a house to a flat and you've declined me cover? I've moved a to a new build and my address can't be found online

See all our FAQs

Get in touch with our Community

Head over to our Community to ask questions, find answers to common queries, leave feedback on your experiences and make suggestions on how we can improve.

Contact us

We're here to help and there are lots of ways to get in touch. Lines are open Monday to Friday 8am-8pm, Saturday and Sunday 9am-2pm.

Write to us

Tesco Bank Customer Service, PO Box 276, Newcastle upon Tyne, NE12 2BT