Social media house rules
We manage a number of social media accounts to help our customers, and share news and info about Tesco Bank.
Choosing the right channel
Our Twitter handles
For news about Tesco Bank:
If you need to get in touch about your banking or insurance:
Our Facebook page
Get our latest news, or talk to us about your banking or insurance on our Facebook page:
Staying safe on social media
When using social media and managing your accounts online
- Be careful what you share. Don't reveal any personal information like bank account details. The more you share online, the easier it is for fraudsters to steal your identity.
- Think twice about who you’re speaking to. Fraudsters may try to befriend you online. If you don't know a person, or think they might be impersonating someone you know, avoid the conversation.
- Use different passwords for each of your social media accounts and think about adding additional protection to your accounts, like setting-up two-factor authentication.
- Click links with caution. Fraudsters may use hacked accounts to send harmful links. Look for unusual language or content in messages you receive. If something looks suspicious, contact the sender using a different method to check it's really them.
- Be aware of privacy policies. Look at the privacy policies and privacy settings of the social media accounts you use. Use your privacy settings to control who sees what you post or can see your profile.
Other ways to contact us
- At tescobank.com
- Log in to our Online Banking
- Call our contact centre
Communicating with us on social media
How we use social media
Our social media accounts are managed by Tesco Bank and we keep an eye on them 24/7. Our social media pages are public so anyone can see our tweets and posts, along with your tweets and posts to us. These tweets and posts may even show up in search engine results, like Google or Yahoo. You can control who can see your tweets or posts with your account settings in Twitter or Facebook.
We're always watching what people are saying about Tesco Bank on Twitter and Facebook to make sure we're part of the conversation.
We may reach out to customers directly when we see tweets or Facebook posts about our products and services. We may suggest a different way to talk to help with your questions or comments.
Using our secure chat
We’re always happy to talk on Twitter or Facebook but there are limits to what we can discuss on these sites, even with private messaging.
If you have a question that involves your Tesco Bank account(s) or any other confidential matter, we’ll either ask you to call us or move the conversation to our secure chat. To start a secure chat we’ll send you a link to open – this is the safest way to talk to us online.
When we invite you to start a secure chat, we’ll ask for some personal information to identify you. Remember Tesco Bank (or any of our affiliates) will never ask you for your account information, passwords, PIN, or security information using Messaging, Twitter or Facebook.
Social media standards
- We'll always try to respond quickly, but we can't guarantee we'll reply to every post on our social channels
- Any reply will be correct at time of post
- We can't be held responsible for views expressed on our social channels other than our own
- We're not responsible for the privacy or security practices of Twitter or Facebook
- Always be polite and respectful to others
- Tweet or post your own content, and don't share content that you know to be fraudulent
- Never tweet or post someone else's copyrighted work unless you have their permission
- We may unfollow or block users who we feel breach the above guidance on respecting others
Tesco Bank Privacy Policy
Please note that when visiting any official Tesco Bank Twitter or Facebook pages, you are also subject to Tesco Bank's Privacy Policy.
Twitter & Facebook policy rules
Twitter policies
twitter.com is hosted by Twitter and is governed by Twitter's separate website policies, including its Privacy Policy and Terms of Service. These policies apply to your use of Twitter.
Facebook policies
facebook.com is hosted by Facebook and is governed by Facebook’s separate website policies, including its Data Policy and Statements of Rights and Responsibilities. These policies apply to your use of Facebook.
Important information
Disclaimer
By clicking on any of the above links relating to Twitter, Facebook or YouTube, you will leave the Tesco Bank website and be taken to twitter.com, facebook.com or youtube.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.
While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.