vetfone™ - expert advice available 24/7

Help when it matters most. vetfone™ is a 24/7 helpline that provides expert advice, and is included with all Tesco Bank Pet Insurance policies.

vetfone logo

If you’re ever worried about your pet, the vetfone™ advice line is available, no matter what time of day. You can use this to speak to a UK based qualified RCVS (Royal College of Veterinary Surgeons) nurse, who can advise you on health, diet and behaviour problems for your pet. This advice can help you decide whether you need to go to your vet or not, and can even give you tips on helping your new pet settle in. vetfone™ can also give you help and advice on pets you might have at home that are not dogs and cats.

vetfone™ is included with all Tesco Bank Pet Insurance cover levels.

  • 24 hour service - call anytime, even out-of-hours
  • Professional advice - advice from vetfone's™ qualified veterinary nurses
  • Convenience - a quick call could answer your questions and could save you the cost of an unnecessary trip for something you needn't have worried about
  • No limits - use the service as often as you like, it won't affect your premium or policy excess

Call vetfone™

Call the vetfone™ freephone* number on 0800 197 4949 and speak to a Royal College of Veterinary Surgeons qualified nurse, 24 hours a day, 7 days a week. vetfone™ is included with all Tesco Bank Pet Insurance policies.

*Standard network charges apply. Mobiles may be higher. Please check with your operator.

Important information


Tesco Bank Pet Insurance is arranged, administered and underwritten by Royal & Sun Alliance Insurance plc.

vetfone™ is provided by Vetsdirect Ltd.

It is your duty as the owner of your pet to manage your pet’s weight by taking advice and making yourself aware of the acceptable weight range for your pet at the various stages of its life, you must take steps to prevent or reduce the increased health risk that being obese or underweight can bring. If you need help or advice contact vetfone™.