vetfone™ - expert advice available 24/7

Help when it matters most. vetfone™ is a 24/7 unlimited, free telephone and video call service that provides expert advice, and is included with all Tesco Bank Pet Insurance policies.

If you’re ever worried about your pet, the vetfone™ advice line is available, no matter what time of day. You can use this to speak with or video call a UK based qualified RCVS (Royal College of Veterinary Surgeons) nurse, who can advise you on health, diet and behaviour problems for your pet. This advice can help you decide whether you need to go to your vet or not, and can even give you tips on helping your new pet settle in. vetfone™ can also give you help and advice on pets you might have at home that are not dogs and cats.

      vetfone™ is included with all Tesco Bank Pet Insurance cover levels.

      • 24 hour service - call anytime, even out-of-hours
      • Video calling available
      • Professional advice - advice from vetfone's™ qualified veterinary nurses
      • Convenience - a quick call could answer your questions and could save you the cost of an unnecessary trip for something you needn't have worried about
      • No limits - use the service as often as you like, it won't affect your premium or policy excess

      Call vetfone™

      Call the vetfone™ freephone* number on 0800 197 4949 and speak to a Royal College of Veterinary Surgeons qualified nurse, 24 hours a day, 7 days a week. vetfone™ is included with all Tesco Bank Pet Insurance policies.

      *Standard network charges apply. Mobiles may be higher. Please check with your operator.

        Important information

        Tesco Bank Pet Insurance is arranged, administered and underwritten by Royal & Sun Alliance Insurance Ltd.

        vetfone™ is provided by Vetsdirect Ltd.