Help for existing life insurance customers

We are no longer offering life insurance. Don’t worry if you already have a policy, nothing will change and your policy will continue as originally agreed. If you need to make a claim, make a change to your policy, such as updating your address, or if you have any questions about your cover call using the details below.

Policy provider

Date policy was taken out

Contact number

Write to us


    Since 16th September 2012

      For claims, call 0800 015 1142 and for anything else, call 0800 302 9604. (Lines are open 8am-8pm Monday to Friday, 8:30am-5pm Saturday, 10am-4pm Sunday)

        Aviva Life Insurance, PO Box 520, Norwich, NR1 3WG

          Friends Life or Friends Provident

            From 4th December 2009 to 15th September 2012

              Life and Critical Illness policies – 0800 917 9566 (lines are open Monday to Friday 8:30am-6pm). Over 50s policies - 0800 917 8718 (lines are open Monday to Friday 9am to 5.30pm)

                Friends Life, Life Insurance, PO Box 1550, Salisbury, SP1 2TWM

                  Countrywide Assured plc (formerly Protection Life/Direct Line Life)

                    From 15th February 2006 to 3rd December 2009

                      0345 300 4550* (lines are open Monday to Friday 9am-5pm)

                        Tesco Life Insurance, Countrywide Assured Plc, PO Box 2923, Romford, RM7 1PE

                          Norwich Union

                            Taken out on or before 14th February 2006

                              0800 068 6800 (lines are open Monday to Friday 8am-8pm and Saturday 9am-5pm)

                                Aviva Life Insurance, PO Box 569, Norwich, NR1 3XX

                                  If you're using a text phone via the Text Relay service simply add 18001 to the start of each phone number.

                                  You should check your policy document to find out the name of the provider for your policy. If you are unsure who your policy provider is call on 0800 302 9604.

                                  Calls may be monitored.

                                  *This number may be included as part of any inclusive call minutes provided by your phone operator.