Support with banking
Get the most out of your banking experience by tailoring how we contact and communicate with you.
Getting you the right support
Everyone is different. We offer the ability to tailor the way we share information with you ensuring that you get the most out of your banking experience. Find out what support options you have and let us know what they are by completing a short form below.
How we write to you
We can provide documents in a format that works for you.
- Audio CDsAudio CDs
- Braille grade 2Braille grade 2
- Large Print (18-20 points)Large Print (18-20 points)
So you can select the best fit for you.
How we can speak to you
We partner with Relay UK to help make phone calls easier by moving from voice to text.
- Use Relay UK when you call usUse Relay UK when you call us
How we can help you understand
We can help you get the most out of the information we share with you, and support your decisions.
- Help you remember information that may be easy to forgetHelp you remember information that may be easy to forget
- Help you understand numbers and informationHelp you understand numbers and information
- Speak slowly and clearly with youSpeak slowly and clearly with you
- Give you more time to respond or complete tasksGive you more time to respond or complete tasks
Here’s how to let us know
Share a few details with us
When letting us know your support preferences, we will need:
- Your Full nameYour Full name
- Date of BirthDate of Birth
- Tesco Bank account number for any product you have with usTesco Bank account number for any product you have with us
Select how you would like to be supported
It’ll only take you a few minutes to tailor your support. Let us know by filling out the form below.
Enjoy your newly tailored support service
Once our support team updates your account, you’ll get the support you asked for from the next time we’re in touch.
Get the support you need with our simple form
Let us know what support you need and we will tailor your experience