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Support with banking

Get the most out of your banking experience by tailoring how we contact and communicate with you.

    Getting you the right support

    Everyone is different. We offer the ability to tailor the way we share information with you ensuring that you get the most out of your banking experience. Find out what support options you have and let us know what they are by completing a short form below.

    How we write to you

    We can provide documents in a format that works for you.

    Available formats:

    • Audio CDsAudio CDs
    • Braille grade 2Braille grade 2
    • Large Print (18-20 points)Large Print (18-20 points)

    So you can select the best fit for you.

      How we can speak to you

      We partner with Relay UK to help make phone calls easier by moving from voice to text.

      You can:

      • Use Relay UK when you call usUse Relay UK when you call us

      How we can help you understand

      We can help you get the most out of the information we share with you, and support your decisions.

      We can:

      • Help you remember information that may be easy to forgetHelp you remember information that may be easy to forget
      • Help you understand numbers and informationHelp you understand numbers and information
      • Speak slowly and clearly with youSpeak slowly and clearly with you
      • Give you more time to respond or complete tasksGive you more time to respond or complete tasks

      Here’s how to let us know

      1

      Share a few details with us

      When letting us know your support preferences, we will need:

      • Your Full nameYour Full name
      • PostcodePostcode
      • Date of BirthDate of Birth
      • Tesco Bank account number for any product you have with usTesco Bank account number for any product you have with us
      2

      Select how you would like to be supported

      It’ll only take you a few minutes to tailor your support. Let us know by filling out the form below.

        3

        Enjoy your newly tailored support service

        Once our support team updates your account, you’ll get the support you asked for from the next time we’re in touch.

          Get the support you need with our simple form

          Let us know what support you need and we will tailor your experience

          Let us know