Help for existing box insurance customers

Your portal


Track your driving. View your documents. Get in touch. There's lots you can do online, whenever it suits you. If you do need to speak to us, that’s not a problem, we have UK-based customer service teams who are here to help.

    Your portal


    Make a claim

    If you need to talk to us about a new or existing claim then please give us a call. You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

      Log in to Your Portal

      As well as live chat during opening hours, you can also log in to view your driving stats, buy Top Up Miles, see your Bonus Miles, add or remove a driver, change your vehicle or renew your policy.

        Talk to us through Live Chat

        Ask a general question, talk about your quote, policy or change your details using live chat. We're open Monday to Friday 8am-7:45pm and Saturday 9am-4pm.

        Important information

        From time to time we make changes to our policy documents. We'll always tell you when this applies to your policy, this usually happens at renewal. It's important that you read the version that applies to your policy.

        You'll find your policy documents in Your Portal.

        Visit Your Portal

        Below are the most recent versions of our policy documents. If you need help to find or access your customer documents you can contact us.

        Find out how to contact us

          Policies starting on or after 1 January 2022

            Policies starting on or before 31 December 2021

              From time to time we make changes to our policy documents. We’ll always tell you when this applies to your policy, this usually happens at renewal. It’s important that you read the version that applies to your policy.

              You’ll find your policy documents in Your Portal.

              Visit Your Portal

              Below are the most recent versions of our policy documents. If you need help to find or access your customer documents you can contact us.

              Find out how to contact us

              Tesco Bank Box Insurance is arranged, administered and underwritten by Aioi Nissay Dowa Insurance UK Limited.

              • Tesco Bank Key Cover is underwritten by Ageas Insurance Limited, claims are handled by Keycare
              • Motor Legal Protection (Tesco Legal Guard) is underwritten by Ageas Insurance Limited for policies starting on or before 30 September 2017 and by AmTrust Europe Limited for policies starting on or after 1 October 2017.

              Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.

                How we use your data

                Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group , the underwriter of your policy and the providers of additional products take the security of your data seriously. Detailed information on how Tesco Bank, the insurer and providers of additional products handle your data and your rights under data protection laws is available in our Privacy Notice.

                  Document for policies starting on or after 1st December 2020

                    Your data will be collected when you browse our website (e.g. your IP address), request a quotation, partially complete a quotation, do not purchase or provide data indirectly via price comparison sites. Quote data will be kept for up to 15 months and this information may be used if you apply for a product again in the future.

                    Your data will be used to give you quotes, provide insurance services to you, perform eligibility checks, work out financial and insurance risk, manage debt, protect against fraud and financial crime and manage and develop our business. Automated decisions may be taken to detect crime and for credit scoring.

                    Data such as your name and address, may be used to find any Clubcard(s) that are linked to your address. That might be your Clubcard, the Clubcard of other family member(s), or the Clubcard of house or flat mates. This information may be used to tailor communications and to try to bring you better terms, deals or offers, and this may include profiling on an on-going basis.

                    Data may be obtained from and shared with the wider Tesco Group, credit reference agencies (CRAs) and fraud prevention agencies (FPAs). The FPAs will potentially use it to prevent fraud and money-laundering, verify your identity and establish your right to UK Residency. Depending on the outcome, this could result in the refusal of certain services, finance or employment. We will supply your personal information to CRAs and they will give us information about you on an ongoing basis.

                      Top Box Insurance FAQs

                      The box is made of black plastic and is about the size of a large mobile phone - it is shaped like one and even has a SIM card. The box is completely sealed and cannot be opened without triggering a tamper alert.

                        Yes - If the loss or damage to your car is covered by this policy, and your car is being repaired by our chosen approved UK repairer, we will provide a temporary replacement car while repairs to your car are being carried out, provided that one is available.

                        Temporary replacement cars are usually small cars with a manual gearbox (typically a one-litre hatchback or similar). A temporary replacement car is not intended to be an exact replacement for your car. The miles you drive in the temporary replacement car will not be debited from your overall miles. A temporary replacement car is not available if your car has been stolen and not recovered if your vehicle is unrepairable or if accidents occur outside the UK. Please read the Policy Document for full details.

                          Social domestic and pleasure cover includes travel/commuting to and from your normal place of work or study and any voluntary work.

                          You can also add business use and/or commercial travelling for the policyholder and any named driver. This will cover the policyholder and any named driver whilst using the car in connection with their business and/or commercial travelling.

                          For more information on the exclusions and limitations, please refer to your policy booklet.

                            Top Up Miles are additional miles you can buy if you need more miles (on top of your Policy Miles). If you need to buy Top Up Miles you are required to pay straightaway – it is not possible to pay in instalments or delay payment. You can use most major credit and debit cards and it can be done online via Your Portal on the Top Up Miles page, or by phone on 0330 022 2202*.

                            You can buy Top Up Miles in bundles of 250, 500, 1,000 or 2,000 miles in Your Portal, or a set number of miles by calling us, at any time during the term of your policy.

                            Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

                              No - you will not have to pay any extra but if you cancel prior to the renewal date, cancellation charges will apply.

                              If you decide not to renew with us and want the box removed, you will find more information within your renewal documents and policy booklet.

                                Contact us - we're here to help

                                Have a question or need help applying? Our friendly, UK-based customer service team is here to help.