Help for existing box insurance customers
Your portal
Track your driving. View your documents. Get in touch. There's lots you can do online, whenever it suits you. If you do need to speak to us, that’s not a problem, we have UK-based customer service teams who are here to help.
Your portal
Make a claim
If you need to talk to us about a new or existing claim then please give us a call. You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.
Log in to Your Portal
As well as live chat during opening hours, you can also log in to view your driving stats, buy Top Up Miles, see your Bonus Miles, add or remove a driver, change your vehicle or renew your policy.
Quick answers to common questions
Getting set up
Just applied for Box Insurance? Here's what you might need to get started.
Managing your policy
Some of our commonly asked questions about Box Insurance.
Something's not right
Not sure about something on your policy? We're here to help.
Talk to us through Live Chat
Ask a general question, talk about your quote, policy or change your details using live chat. We're open Monday to Friday 8am-7:45pm and Saturday 9am-4pm.
Important information
From time to time we make changes to our policy documents. We'll always tell you when this applies to your policy, this usually happens at renewal. It's important that you read the version that applies to your policy.
You'll find your policy documents in Your Portal.
Below are the most recent versions of our policy documents. If you need help to find or access your customer documents you can contact us.
Policies starting on or after 1 January 2022
Policies starting on or before 31 December 2021
Policies starting on or after 1 January 2022
Policies starting on or before 31 December 2021
From time to time we make changes to our policy documents. We’ll always tell you when this applies to your policy, this usually happens at renewal. It’s important that you read the version that applies to your policy.
You’ll find your policy documents in Your Portal.
Below are the most recent versions of our policy documents. If you need help to find or access your customer documents you can contact us.
Tesco Bank Box Insurance is arranged, administered and underwritten by Aioi Nissay Dowa Insurance UK Limited.
- Tesco Bank Key Cover is underwritten by Ageas Insurance Limited, claims are handled by Keycare
- Motor Legal Protection (Tesco Legal Guard) is underwritten by Ageas Insurance Limited for policies starting on or before 30 September 2017 and by AmTrust Europe Limited for policies starting on or after 1 October 2017.
Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.
How we use your data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group , the underwriter of your policy and the providers of additional products take the security of your data seriously. Detailed information on how Tesco Bank, the insurer and providers of additional products handle your data and your rights under data protection laws is available in our Privacy Notice.
Document for policies starting on or after 1st December 2020
Your data will be collected when you browse our website (e.g. your IP address), request a quotation, partially complete a quotation, do not purchase or provide data indirectly via price comparison sites. Quote data will be kept for up to 15 months and this information may be used if you apply for a product again in the future.
Your data will be used to give you quotes, provide insurance services to you, perform eligibility checks, work out financial and insurance risk, manage debt, protect against fraud and financial crime and manage and develop our business. Automated decisions may be taken to detect crime and for credit scoring.
Data such as your name and address, may be used to find any Clubcard(s) that are linked to your address. That might be your Clubcard, the Clubcard of other family member(s), or the Clubcard of house or flat mates. This information may be used to tailor communications and to try to bring you better terms, deals or offers, and this may include profiling on an on-going basis.
Data may be obtained from and shared with the wider Tesco Group, credit reference agencies (CRAs) and fraud prevention agencies (FPAs). The FPAs will potentially use it to prevent fraud and money-laundering, verify your identity and establish your right to UK Residency. Depending on the outcome, this could result in the refusal of certain services, finance or employment. We will supply your personal information to CRAs and they will give us information about you on an ongoing basis.
Quick answers on Your Community:
Contact us – we’re here to help
Need a few questions answered? Want to chat rather than scroll? Our UK-based teams are here to talk to you seven days a week. Lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm.