Help for existing Home Insurance customers

Your Insurance Account


Your Insurance Account is the quick and convenient way to manage your home insurance policy online. Register now for access to your policy wherever and whenever suits you best.

    Your Insurance Account


    Make a claim

    If you need to talk to us about a new or existing claim then please give us a call. You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

      Your Insurance Account

      If you’re looking to check and change your policy details or view any of your documents you can do this online with Your Insurance Account.

        Here are your documents:

        Need to change your existing policy?

        It is very important that you tell us of any changes to your, or any other policyholders', details or circumstances to help ensure you are covered in the event of a claim.

        It's important to get in touch and tell us if your circumstances have changed, if you are moving home, or if you need to update any other details. This helps to ensure you're covered in the event of a claim on your policy.

        Some examples of changes you must tell us about are as follows:

        • Moving home
        • Alterations, refurbishments and extensions
        • Increases in the value of jewellery
        • Adding to your contents

        If you need to update your home insurance policy or edit your personal details, simply log in whenever you like and make the changes in the 'Your Insurance Account' section.

          Changes completed online will not incur an administration charge. For details on the changes you can do online visit our FAQs.

            If you require to make any changes to your policy which are not possible online or you wish to complete any change over the phone, you will need to contact us and charges will apply.

            If you haven't registered for 'Your Insurance Account' it's quick to do just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

              We're more than happy to help so if you want to talk to our UK-based staff visit the contact us page.

                Renewing your policy

                We will send you details of your insurance renewal invitation approximately 21 days before your policy comes to an end. This will contain details of your renewal price, any changes to the terms and conditions and whether you need to contact us to complete your renewal.

                  Policy renews automatically

                  If your policy renews automatically you don’t need to do anything. Your policy and any optional extras you’ve selected will continue.

                  Remember you can opt out of automatic renewal at any time. Simply log in to 'Your Insurance Account' and click Manage Renewal, or just give us a call.

                  If you don’t want to renew your policy or if any of your details have changed, you’ll need to contact us before your renewal date.

                    If we do not hear from you we will automatically renew your policy and take payment from the card / account details most recently provided. If you are not the card or account holder you must ensure that the card / account holder has agreed to make the renewal payment and they are aware of any changes to the amount.

                      If your policy does not renew automatically

                      If your policy does not renew automatically you can accept your renewal by simply logging in to 'Your Insurance Account' before your renewal date. If any of your details have changed you need to contact us before your renewal date.

                      You can change your policy to automatically renew to ensure your cover continues. Simply log in to 'Your Insurance Account' and click Manage renewal, or you can just give us a call.

                        If you haven't registered for 'Your Insurance Account' it's quick to do just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

                          If you do not want to renew your policy with us you do not need to contact us. Your policy will end on your renewal date and we will send you confirmation when your policy has ended.

                            Important information

                            Tesco Bank Home Insurance is arranged and administered by Tesco Bank and is underwritten by Tesco Underwriting Ltd.

                            Home Emergency cover is underwritten by Inter Partner Assistance S.A. UK Branch.

                            Family Legal Guard is underwritten by AmTrust Europe Limited.

                              The policy booklet and product information documents outline the benefits, limitations and exclusions that will apply to your cover.

                              Please make sure that you read the version applicable to the start date or the renewal date of your policy. You should refer to your policy schedule which will list the sections of the policy terms applicable to the cover you selected.

                              You can view any of your documents online in 'Your Insurance Account’.

                                If you are an existing Value, Standard or Finest Home Insurance customer, please use the code found in your renewal invite to download copies of your policy booklet.

                                  Home Insurance with policy numbers beginning with TI

                                    Home Insurance with policy numbers beginning with QH

                                      How we collect and use your personal data

                                      Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group and the insurer who may underwrite your policy take the security of your data seriously. Detailed information on how we handle your data and your rights under data protection laws is available in our privacy notice.

                                      Please see our privacy notice if you would like to know more.

                                        We collect data when you browse our website (e.g. your IP address), request a quotation, partially complete a quotation and do not purchase; or provide data indirectly via price comparison sites. We keep quote data for up to 7 years and we may use this information if you apply for a product again in the future.

                                        We will use your data to give you quotes, provide our services to you, perform eligibility checks, work out financial and insurance risk, manage debt, protect you and us against fraud and financial crime and manage and develop our business. Automated decisions may be taken to detect crime and for credit scoring.

                                        We use data such as your name and address, to find any Clubcard(s) that are linked to your address. That might be your Clubcard, the Clubcard of other family member(s), or the Clubcard of house or flat mates. We may use this information to tailor our communications and to try to bring you better terms, deals or offers, and this may include profiling on an on-going basis. We may also award Clubcard points.

                                        Data may be obtained from and shared with the wider Tesco Group, credit reference agencies (CRAs) and fraud prevention agencies (FPAs). The FPAs will potentially use it to prevent fraud and money-laundering, verify your identity and establish your right to UK Residency. Depending on the outcome, this could result in the refusal of certain services, finance or employment. We will supply your personal information to CRAs and they will give us information about you on an ongoing basis.

                                          Top Home Insurance FAQs

                                          Your Insurance Account is our online insurance channel where you can manage your car or home insurance policy online. It’s an ideal way of keeping everything important together in one place, and all that you need to check and change your policies. Here are some examples of what you can do:

                                          • View, download and then print any of your policy documentsView, download and then print any of your policy documents
                                          • Check your renewal price and renew onlineCheck your renewal price and renew online
                                          • Remove your automatic renewal onlineRemove your automatic renewal online
                                          • Upload and send us documents such as your proof of no claimsUpload and send us documents such as your proof of no claims
                                          • Make changes to your personal details such as changing your name or addressMake changes to your personal details such as changing your name or address
                                          • Make changes to your policy such as changing your address, vehicle or adding/removing additional driversMake changes to your policy such as changing your address, vehicle or adding/removing additional drivers

                                          So if you have a car or home insurance policy with us then what are you waiting for? It only takes a few minutes to register on Your Insurance Account.

                                            Depending on which policy you have with us, you may or may not need to specify items with your policy. We’ve explained how this works for both types of policy below. A few steps describing how to add items to your policy are at the bottom of this page.

                                              If your policy number starts with TI

                                              You’ll have to specify any items you wear or carry outside the home and are worth over £2,000. A few common examples include engagement rings, watches, and cameras. You can cover 1 item worth £20,000 or several items up to that limit. By specifying an item, you’ll be covered for loss, theft, and damage in the UK (including your home) and up to 60 days abroad.

                                              You don’t need to specify items for cover within the home, but check your Policy Schedule for limits. You can add items to your policy in Your Insurance Account. There are no fees for changing your policy online, but your premium may increase.

                                                Policies that start with QH

                                                There’s no need to specify items for cover at home for this policy. This is because they come with Click & You’re Covered Home Insurance. If you want cover for items away from your home, you should add personal possessions cover. This cover can be for up to £15,000 with a single item limit of £5,000.

                                                You can add personal possessions cover to your policy in Your Insurance Account. There are no fees for changing your policy online, but your premium may increase.

                                                  How to add an item to your policy

                                                  To add an item to your policy, follow these steps:

                                                  • After logging in, select the policy and click ‘Make changes’After logging in, select the policy and click ‘Make changes’
                                                  • Select ‘Amend contents cover’ from the drop-down menuSelect ‘Amend contents cover’ from the drop-down menu
                                                  • Scroll down and select 'Add item' before completing all the relevant fieldsScroll down and select 'Add item' before completing all the relevant fields
                                                  • We’ll then show you the cost of making the change and the option of adding any optional extras to your policyWe’ll then show you the cost of making the change and the option of adding any optional extras to your policy
                                                  • Decide whether you’d like to pay the premium monthly or pay it in fullDecide whether you’d like to pay the premium monthly or pay it in full
                                                  • Choose the date you’d like the cover to startChoose the date you’d like the cover to start
                                                  • Read the statements and, if you’re happy with the terms, click ‘Confirm’Read the statements and, if you’re happy with the terms, click ‘Confirm’

                                                  Excesses and limitations apply. For full details, see your policy booklet

                                                    You can change your address at any time in Your Insurance Account. As well as your new postcode and house number, you’ll need to provide information on:

                                                    • What year the property was builtWhat year the property was built
                                                    • The type of buildingThe type of building
                                                    • Construction typeConstruction type

                                                    To change your address, follow these steps:

                                                    • After logging in, select the policy and click ‘Make changes’After logging in, select the policy and click ‘Make changes’
                                                    • Select ‘Change your address’Select ‘Change your address’
                                                    • Read the statements carefully and, if you’re happy with them, click ‘Confirm’Read the statements carefully and, if you’re happy with them, click ‘Confirm’
                                                    • Choose the date you’d like the change to take effectChoose the date you’d like the change to take effect
                                                    • Add the details for your new addressAdd the details for your new address
                                                    • If you’d like to change your correspondence address, you can do so hereIf you’d like to change your correspondence address, you can do so here
                                                    • Check all the information is correct before clicking ‘Save and get quote’Check all the information is correct before clicking ‘Save and get quote’

                                                    We’ll then show you the cost to make the change and a few optional extras for your policy. There are no fees for changing your address online, but your premium may change.

                                                      We're sorry to hear you're considering cancelling your home insurance policy. You can opt out of automatic renewal at any time. Just log in to Your Insurance Account and click ‘Manage Renewal’, or give us a call on 0345 246 2904*.

                                                      Fees will be charged to cancel your policy. Please refer to your policy booklet for full details.

                                                      *Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.

                                                        It can take up to 6 weeks for Clubcard points and gift card points to come through. See further details on receiving your promotional offers below.

                                                          Tesco Clubcard points

                                                          Clubcard points are turned into Clubcard vouchers quarterly in February, May, August, and November. You'll receive the Clubcard vouchers the quarter after the points are applied.

                                                          If you want your Clubcard vouchers sooner, use Faster Vouchers through your online Clubcard account. With this method, you'll get your vouchers within 24 hours. You can also use the Clubcard app to get your vouchers this way.

                                                            Gift cards

                                                            If you have not received your gift cards after 6 weeks, please give us a call. For further eligibility information, please see our checklist.

                                                              Contact us - we're here to help

                                                              Have a question or need help applying? Our friendly, UK-based customer service team is here to help.