Help for existing Home Insurance customers

Your Insurance Account

Your Insurance Account is the quick and convenient way to manage your home insurance policy online. Register now for access to your policy wherever and whenever suits you best.

    Your Insurance Account

    Make a claim

    If you need to talk to us about a new or existing claim then please give us a call. You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

      Your Insurance Account

      If you’re looking to check and change your policy details or view any of your documents you can do this online with Your Insurance Account.

        Here are your documents:

        Need to change your existing policy?

        It is very important that you tell us of any changes to your, or any other policyholders', details or circumstances to help ensure you are covered in the event of a claim.

        It's important to get in touch and tell us if your circumstances have changed, if you are moving home, or if you need to update any other details. This helps to ensure you're covered in the event of a claim on your policy.

        Some examples of changes you must tell us about are as follows:

        • Moving home
        • Alterations, refurbishments and extensions
        • Increases in the value of jewellery
        • Adding to your contents

        If you need to update your home insurance policy or edit your personal details, simply log in whenever you like and make the changes in the 'Your Insurance Account' section.

          Changes completed online will not incur an administration charge. For details on the changes you can do online visit our FAQs.

            If you require to make any changes to your policy which are not possible online or you wish to complete any change over the phone, you will need to contact us and charges will apply.

            If you haven't registered for 'Your Insurance Account' it's quick to do just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

              We're more than happy to help so if you want to talk to our UK-based staff visit the contact us page.

                Renewing your policy

                We will send you details of your insurance renewal invitation approximately 21 days before your policy comes to an end. This will contain details of your renewal price, any changes to the terms and conditions and whether you need to contact us to complete your renewal.

                  Policy renews automatically

                  If your policy renews automatically you don’t need to do anything. Your policy and any optional extras you’ve selected will continue.

                  Remember you can opt out of automatic renewal at any time. Simply log in to 'Your Insurance Account' and click Manage Renewal, or just give us a call.

                  If you don’t want to renew your policy or if any of your details have changed, you’ll need to contact us before your renewal date.

                    If we do not hear from you we will automatically renew your policy and take payment from the card / account details most recently provided. If you are not the card or account holder you must ensure that the card / account holder has agreed to make the renewal payment and they are aware of any changes to the amount.

                      If your policy does not renew automatically

                      If your policy does not renew automatically you can accept your renewal by simply logging in to 'Your Insurance Account' before your renewal date. If any of your details have changed you need to contact us before your renewal date.

                      You can change your policy to automatically renew to ensure your cover continues. Simply log in to 'Your Insurance Account' and click Manage renewal, or you can just give us a call.

                        If you haven't registered for 'Your Insurance Account' it's quick to do just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

                          If you do not want to renew your policy with us you do not need to contact us. Your policy will end on your renewal date and we will send you confirmation when your policy has ended.

                            Important information

                            Tesco Bank Home Insurance is arranged and administered by Tesco Bank and is underwritten by Tesco Underwriting Ltd.

                            Home Emergency cover is underwritten by Inter Partner Assistance S.A. UK Branch.

                            Family Legal Guard is underwritten by AmTrust Europe Limited.

                              The policy booklet and product information documents outline the benefits, limitations and exclusions that will apply to your cover.

                              Please make sure that you read the version applicable to the start date or the renewal date of your policy. You should refer to your policy schedule which will list the sections of the policy terms applicable to the cover you selected.

                              You can view any of your documents online in 'Your Insurance Account’.

                                If you are an existing Value, Standard or Finest Home Insurance customer, please use the code found in your renewal invite to download copies of your policy booklet.

                                  Home Insurance with policy numbers beginning with TI

                                    Home Insurance with policy numbers beginning with QH

                                      How we collect and use your personal data

                                      Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group and the insurer who may underwrite your policy take the security of your data seriously. Detailed information on how we handle your data and your rights under data protection laws is available in our privacy notice.

                                      Please see our privacy notice if you would like to know more.

                                        We collect data when you browse our website (e.g. your IP address), request a quotation, partially complete a quotation and do not purchase; or provide data indirectly via price comparison sites. We keep quote data for up to 7 years and we may use this information if you apply for a product again in the future.

                                        We will use your data to give you quotes, provide our services to you, perform eligibility checks, work out financial and insurance risk, manage debt, protect you and us against fraud and financial crime and manage and develop our business. Automated decisions may be taken to detect crime and for credit scoring.

                                        We use data such as your name and address, to find any Clubcard(s) that are linked to your address. That might be your Clubcard, the Clubcard of other family member(s), or the Clubcard of house or flat mates. We may use this information to tailor our communications and to try to bring you better terms, deals or offers, and this may include profiling on an on-going basis. We may also award Clubcard points.

                                        Data may be obtained from and shared with the wider Tesco Group, credit reference agencies (CRAs) and fraud prevention agencies (FPAs). The FPAs will potentially use it to prevent fraud and money-laundering, verify your identity and establish your right to UK Residency. Depending on the outcome, this could result in the refusal of certain services, finance or employment. We will supply your personal information to CRAs and they will give us information about you on an ongoing basis.

                                          Discover Your Community

                                          You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.