Security and Fraud Centre

Staying secure during COVID-19

Please be aware that criminals are using the publicity around COVID-19 as a chance to pose as a genuine organisation, including banks, police officers, government, the World Health Organisation or other health service providers.

Tesco Bank, the police or any other government body will never ask any customer to divulge any security information, including any PIN numbers or Online Banking credentials. Customers will never be asked to move money into a safe account for protection and if there has been any unusual activity on your account please report this as soon as possible.

    Keep your money and data safe with our security advice

      Criminals want your money and they are experts at getting it.

      They will go to great lengths to impersonate people, organisations and the police, using calls, emails, texts and social media to manipulate you. Even the savviest person can be tricked into revealing security details or sending them money.

      Take a moment to stop and think: it could protect you and your money.

      My money, My info, I don't think so!

      Tesco Bank are proud to support Take Five, a campaign led by UK Finance and backed by the Government and other organisations to provide advice on fraud and scams. Visit Take Five to stop fraud and learn more.

          take-five-logo

          How to report scams and fraud

          Know what to do and how to contact us if you think you may be a victim of a scam or a fraud.

            Tips to be safe online

            Take a look at the steps you should take to make sure that you aren’t a victim of scammers or fraudsters.

              Protecting yourself from common scams and fraud

              There are many ways fraudsters can obtain sensitive information. Protect yourself with confidence by knowing what to look out for.

                Keeping your accounts safe online

                Learn how we protect your accounts, and our tips on staying safe online including detail on Strong Customer Authentication and using Third Party Providers (TPPs).

                  Easy, secure card payments online

                  More on security for online card payments, and the extra layer of protection when shopping online with your credit or debit card.

                    General Security FAQs

                    Common security questions from our customers.

                      Social Media House Rules

                      We are available on Facebook and Twitter to answer questions. However we are limited in what services we can offer and may move you to Secure Messaging or ask you to phone to give you the help you need.

                        What is APP fraud?

                        Authorised Push Payment fraud (APP fraud) happens when someone tricks you into sending money to them under false pretences.