Security and Fraud Centre

Our security systems protect and monitor your accounts round the clock. This reduces the risk of fraud and gives you real time alerts by text or email.

Read our advice on these pages to see what you can do to protect your money and data online with confidence. Know what to look for, when to be suspicious, and how to contact us when you need our support.

Keep your money and data safe with our security advice

How to report scams and fraud

Know what to do and how to contact us if you think you may be a victim of a scam or a fraud.

Tips to be safe online

Take a look at the steps you should take to make sure that you aren’t a victim of scammers or fraudsters.

Protecting yourself from common scams and fraud

There are many ways fraudsters can obtain sensitive information. Protect yourself with confidence by knowing what to look out for.

Keeping your accounts safe online

Learn how we protect your accounts, and our tips on staying safe online including detail on Strong Customer Authentication and using Third Party Providers (TPPs).

Easy, secure card payments online

More on security for online card payments, and the extra layer of protection when shopping online with your credit or debit card.

General Security FAQs

Common security questions from our customers.

Social Media House Rules

We are available on Facebook and Twitter to answer questions. However we are limited in what services we can offer and may move you to Secure Messaging or ask you to phone to give you the help you need.

What is APP fraud?

Authorised Push Payment fraud (APP fraud) happens when someone tricks you into sending money to them under false pretences.

Learn more about online security

Stay up to speed on online security with some extra reading and online fraud resources.

Take Five is a joint initiative between the Financial Fraud Action UK and the government to promote security advice:

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