Help for existing Travel Insurance customers

We're here to help if you have any issues while you're away, need to update your policy, make a claim or renew.

Travel Insurance claim

Policy purchased or renewed on or after 4 September 2024

      Policy purchased or renewed before 4 September 2024

          Need emergency help whilst you're away?

          If you need help in a medical emergency, you can call our emergency helpline which is open 24 hours a day, 7 days a week.

          Policy purchased or renewed on or after 4 September 2024

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            Policy purchased or renewed before 4 September 2024

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              Your Insurance Account

              We're here to help if you need to ask us a question, update your policy or would like to renew.

                If you don’t want your policy to renew automatically:

                  Making a claim on our Travel Insurance

                  Policy purchased or renewed on or after 4 September 2024

                  Gadget Cover claim

                  Our claims team are here to help you make a new claim or talk about an existing one.

                    Collision Damage Waiver (CDW) Excess claim

                    Give us a call to make a claim on your Collision Damage Waiver (CDW) Excess cover. Lines are open Monday - Friday, 8am to 6pm.

                      Policy purchased or renewed before 4 September 2024

                      Gadget Cover claim

                      Our claims team are here to help you make a new claim or talk about an existing one.

                      If you purchased or renewed your policy on or after 4 September 2024, your appointed claims administrator is Taurus.

                        If you purchased your policy before 4 September 2024, your appointed claims administrator is Citymain.

                          Car Hire Excess Insurance claim

                          Give us a call to make a claim on your Car Hire Excess Insurance cover. Lines are open Monday - Friday, 8am to 6pm.

                            See a doctor virtually wherever you are

                            Get unlimited access to online GP appointments with all of our policies. Choose from telephone appointments, available 24/7, or video consultations, available 8am-10pm, 7 days a week (excluding Christmas Day) - for advice, reassurance, and, where appropriate, prescriptions or private referrals.

                                To view policy documents, please choose how you bought your policy

                                Direct from Tesco Insurance on the phone or online

                                  Through MoneySuperMarket

                                    Through a different price comparison website

                                      If you're unsure how you bought your policy, please give us a call.

                                        How we collect and use your personal data

                                        Tesco Personal Finance PLC (trading as Tesco Bank) acts as an intermediary for this policy and partner with Rock Insurance Services Limited (ROCK) to arrange and administer Tesco Travel Insurance. ROCK partner with:

                                        • AWP P&C S.A (AWP P&C) to underwrite Tesco Bank Travel Insurance policies purchased on or after 4 September 2024
                                        • Inter Partner Assistance S.A. (IPA) to underwrite Tesco Bank Travel Insurance policies purchased prior to 4 September 2024
                                        • AmTrust Europe Limited (AmTrust) to underwrite Tesco Bank Travel Insurance Gadget Cover

                                        Tesco Bank will receive data from ROCK. ROCK will process and share data with AWP P&C, IPA & AmTrust Europe Limited (where applicable) to underwrite your policy and process claims. You can find out more about how these firms process and share your data via:

                                          Top Travel Insurance FAQs

                                          This is the part of the claim that you agree to pay per person. This is limited to two excess amounts per trip, even if more than two insured persons are claiming.

                                          Excess amounts are detailed in your quote and in your policy booklet. You should check and be aware of these before you purchase.

                                            All limits are per insured person.

                                              Single Trip: The maximum duration of any one trip is 365 days.

                                              Annual Multi Trip: 31 days per trip.

                                              Backpacker Insurance: The maximum trip duration for any one trip is 550 days, you are covered for 3 return trips to the UK with a maximum duration of 31 days per trip.

                                              Later Life: The maximum duration of any one trip is 15 days per policy. There is a 15-day maximum trip length for Winter Sports trips (if purchased).

                                              If single trip cover is selected, you are only covered for trips which last up to or less than your maximum trip duration you selected (confirmed on your policy certificate).

                                                Tesco Bank Travel Insurance doesn't cover mobile phones.

                                                Optional Gadget Cover may be available to purchase at an additional cost.

                                                Monetary limits, excesses and exclusions apply, for full details and eligibility please refer to your policy booklet.

                                                You should also check if you have cover elsewhere, such as Home insurance or packaged bank accounts.

                                                Tesco Bank Travel Insurance is arranged and administered by Rock Insurance Services Limited and underwritten by AWP P&C S.A. Gadget Cover is underwritten by AmTrust Europe Limited (AmTrust).

                                                  Yes, for all loss, theft or attempted theft claims you will be asked to provide a Police report including crime reference number or incident report, from the local Police in the country where the incident occurred.

                                                    Contact us - we're here to help

                                                    Have a question or need help applying? Our friendly, UK-based customer service team is here to help.