Help for existing travel insurance customers

We are no longer offering travel insurance to new customers. Don’t worry if you already have a policy, nothing will change and your policy will continue as originally agreed. If you need to make a claim, or if you have any questions about your cover call using the details below.

Make a claim

If you need to talk to us about a new or existing claim then please give us a call.  You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

Need to speak to someone about your existing policy?

Whether you need 24-hour medical emergency help or need to update your policy with a medical condition, we’re here to help. Give us a call and our UK-based customer service team will guide you through the process.

Contact us by phone

Our customer service lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm. Our claims line and medical emergency helpline are open 24 hours a day, seven days a week.

Contact Us Table
How can we help?Contact details
Customer services0345 293 9475*
Customer services – using Typetalk18001 0345 293 9474*
24-hour claims lineVisit our claims page for more information0345 677 7555*
24-hour medical emergency helpline (USA & Canada)011 44 23 8064 4633
24-hour medical emergency helpline (Europe and anywhere else in the world)+44 23 8064 4633
Update your policy with a medical condition0345 293 9475*

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Tesco Travel Insurance, Prospect House, Trentham Lakes North, Stoke on Trent, ST4 4TW

Important information

Policy booklets

It’s important that you review the full policy documents.

Tesco Bank Travel Insurance is provided by Ageas Insurance Ltd.

Travel Legal Guard cover is underwritten by DAS Legal Expenses Insurance Company Limited and Financial Failure cover is provided and administered by International Passenger Protection Limited and underwritten by certain underwriters at Lloyd's.

How we use your data

How we collect and use your personal data

Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group and the insurer who may underwrite your policy take the security of your data seriously. Detailed information on how we and your insurer handle your data and your rights under data protection laws is available in our privacy notice.

We collect data when you browse our website (e.g. your IP address), request a quotation, partially complete a quotation and do not purchase a policy.

We will use your data to give you quotes, provide our services to you, perform eligibility checks, decide if we can insure you and on what terms, protect you and us against fraud and financial crime and manage and develop our business. Automated decisions may be taken to assess insurance risk and to detect crime.

We use data such as your name and address, to find any Clubcard(s) that are linked to your address. That might be your Clubcard, the Clubcard of other family member(s), or the Clubcard of house or flat mates. We may use this information to tailor our communications and to try to bring you better terms, deals or offers, and this may include profiling on an on-going basis. We may also award Clubcard points.

Data may be obtained from and shared with the wider Tesco Group and fraud prevention agencies (FPAs). The FPAs will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected this may be shared with other organisations and you could be refused certain services, finance or employment.

By proceeding with your application you acknowledge we may use your data in this way.

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