Help with financial difficulty

Worried about making payments or already slipped behind? We're here to help you find the support you need, whatever that may be.

    Girl with dog

    We help our customers get on top of their money worries every day. So talk to us, we’re ready to listen. Whatever the reason for the issues you have, we'll help you find a solution that works for you.

      Here's what you can expect from us

      I have a Tesco Bank Loan

      If you have a loan with us...

      And you're struggling to make your monthly payment amount, there are different ways we can help. All you need to do is reach out to chat about your situation.

      Depending on your circumstances, your options could include:

      • reducing the amount you pay for a period of time
      • more time to make your payment

      We know taking the first step can be hard – a lot of our customers say that – but it’s better in the long run if we talk sooner rather than later.

      The easiest way to get in touch is by using our online budget calculator to answer some questions about your situation. Once you’ve given us the information we need to help you, we’ll call you to talk through your options.

      When you use our budget calculator it’s really useful to have details of your income and outgoings to hand.

      If you’d prefer to speak to someone now, or need help completing our budget calculator, you can call our Financial Assist team on 0345 300 4547.

        I have a Tesco Bank Credit Card

        If you have a credit card with us...

        And you're struggling to make your monthly payment amount, there are different ways we can help. All you need to do is reach out to chat about your situation.

        We know picking up the phone is the hard part – a lot of our customers say that – but it’s better in the long run if you do it sooner rather than later.

        Depending on your circumstances, your options could include:

        • extending your initial COVID-19 payment break
        • reducing the amount you pay for a period of time
        • more time to make your payment

        Taking one of these options may mean you need to pay more in other months to get you back up to speed, but we'll talk you through this when we chat.

        The sooner you get in touch with us, the more options we'll have to help you.

          Struggling to pay off your balance?

          If you’re paying more towards interest, fees or charges than your outstanding balance, visit our page on ‘persistent debt’ – what this situation is often referred to.

            I have another Tesco Bank product

            If you have insurance with us...

            And you miss a payment, your policy may be cancelled. So if you're worried about making payments it's important that you get in touch to discuss your options.

              If you have a current account...

              And you’re struggling to pay back your overdraft, please get in touch to see how we can support you.

                What to expect when we chat

                When we chat, we'll:

                • Listen - we want to hear about your situation
                • Speak in plain English
                • Discuss the best options for you as an individual
                • Tell you everything you need to know
                • Work out the best option together - we won’t make any decisions for you, you’ll be in control of what happens next
                • Make sure you have the time you need to feel comfortable with your decision

                Our customers often tell us how nervous they were before they got in touch, and how they wished they'd just contacted us sooner. Take that first step by reaching out to us today.

                  What happens next

                  We’ll always be here to support you when you need us

                  Once we've worked out a plan that suits you, we'll keep an eye on your account for you. If something changes, like a payment is missed, we'll get in touch. This could be by phone, text or letter.

                  If your situation changes in future, please get in touch so we can look at your circumstances again.

                    Select the account you need help with now

                    Have you missed more than 1 monthly payment?

                    Have you had a COVID-19 payment break?

                    Do you think you'll be able to make your payments again 3 months from now?

                    Do you think you'll be able to make your payments again 3 months from now?

                    Have you had a credit card payment break?

                    My Credit Card payment break:

                    If you're struggling to pay back your overdraft, please contact us on 0345 366 6468.

                    If you have Home Insurance with us and you miss a payment, your policy may be cancelled.

                    So if you're worried about making payments it's important that you call us on 0345 0303 202 to discuss your options.

                    If you have Car Insurance with us and you miss a payment, your policy may be cancelled.

                    So if you're worried about making payments it's important that you call us on 0345 246 2895 to discuss your options.

                    If you’ve missed more than 1 payment, don’t worry, we can help. Our specialist team is ready to discuss your situation and help you come up with a plan - call them on 0345 671 0677.

                    Unfortunately applications for an initial COVID-19 payment break closed on 31 March 2021.

                    If you’re struggling with your payments and need more help now, please go to our budget calculator to give us some details about your situation. It's really useful to have details of your income and outgoings to hand before you start.

                    Once you've completed the form, providing the information we need, we'll then call you to talk through your options.

                    If you’d prefer to speak to someone or need help completing the our budget calculator, you can call our Financial Assist team on 0345 671 0677*.

                    You may want to apply for a payment break extension

                    A payment break delays your credit card payments for up to six months. Following a three month payment break, you can apply for an extension if you need it.

                    Just so you know, we can only offer payment breaks lasting until 31 July 2021 – so your extension may be for less than three months. If you want to extend your payment break don’t hang around, you need to apply quickly.

                    If you don’t feel a payment break extension will help then please get in touch. Our specialist team is ready to discuss your situation and help you come up with a plan - call them on 0345 671 0677*.

                    Ok, we can help you figure this out.

                    First, we'll need you to fill out this budget calculator. Then we'll give you a call.

                    The form is the quickest way for you to give us all the information we need to get you the right type of support.

                    You'll be asked to create an account, give us some information about the money you have coming in and going out, and tell us a good time to call you. When we call we'll talk you through the support we can offer based on your situation.

                    We can help. Our specialist team is ready to discuss your situation and help you come up with a plan - call them on 0345 671 0677.

                    Ok, we can help you figure this out.

                    First, we'll need you to fill out this budget calculator. Then we'll give you a call.

                    The form is the quickest way for you to give us all the information we need to get you the right type of support.

                    You'll be asked to create an account, give us some information about the money you have coming in and going out, and tell us a good time to call you. When we call we'll talk you through the support we can offer based on your situation.

                    Unfortunately applications for an initial payment break closed on 31 March 2021.

                    If you’re struggling with your payments and need more help now, please go to our budget calculator to give us some details about your situation. It’s really useful to have details of your income and outgoings to hand before you start.

                    Once you’ve completed the form, providing the information we need, we’ll call you to talk through your options./p>

                    If you’d prefer to speak to someone or need help completing our budget calculator, you can call our Financial Assist team on 0345 671 0677*.

                    You can apply for a COVID-19 payment break extension

                    Need to check your payment break end date? It’s the date shown on the statement that tells you a payment is due again.

                    Bear in mind that if you’re eligible, your extension may be for less than three months - as we can only offer payment breaks lasting until 31 July 2021.

                    And just so you know, payment breaks allow you to delay your payments for a maximum of six months. So once you’ve had a payment break and a payment break extension, we can’t give you another.

                    Request an extension

                    You can apply for a COVID-19 payment break extension

                    Need to check your payment break end date? It’s the date shown on the statement that tells you a payment is due again.

                    Bear in mind that if you’re eligible, your extension may be for less than three months - as we can only offer payment breaks lasting until 31 July 2021.

                    And just so you know, payment breaks allow you to delay your payments for a maximum of six months. So once you’ve had a payment break and a payment break extension, we can’t give you another.

                    Request an extension

                    Unfortunately you’re not eligible for a payment break extension as it’s been too long since your payment break ended.

                    If you’re not sure when your payment breaks ends it’s the date shown on the statement you receive telling you a payment is due again.

                    If you’re struggling with your payments and need more help now, please go to our budget calculator to give us some details about your situation. It’s really useful to have details of your income and outgoings to hand before you start.

                    Once you’ve completed the form, providing the information we need, we’ll call you to talk through your options.

                    If you’d prefer to speak to someone or need help completing our budget calculator, you can call our Financial Assist team on 0345 671 0677*.

                    Payment breaks allow you to pause your payments for a maximum of six months. So if you’ve already had a payment break and a payment break extension we can’t give you another.

                    If you’re struggling with your payments and need more help now, please go to our budget calculator to give us some details about your situation. It’s really useful to have details of your income and outgoings to hand before you start.

                    Once you’ve completed the form, providing the information we need, we’ll call you to talk through your options.

                    If you’d prefer to speak to someone or need help completing our budget calculator, you can call our Financial Assist team on 0345 671 0677*.

                    How we’ve helped others through tough times

                    Less money coming in or redundancy

                    If you or someone close isn't well

                    Problems with gambling

                    Struggling with addiction

                    For free and impartial debt support, you could also talk to:

                    StepChange

                    For help with your debt and to set up a solution. Or call on 0800 138 1111.

                    PayPlan

                    For debt advice, including debt management plans. Or speak to an expert advisor on 0800 280 2816.

                    Business Debtline

                    If you're self-employed or run a business and need support with business or personal finances. Or simply call on 0800 197 6026.

                    For help in other ways: