Quick answers to common questions
Logging in and registering
Are you having problems logging in or unsure how to register? We're here to help.
Managing your account
Do you need help managing your account? We're here to help.
Managing your app
Do you need help managing your app? We're here to help
Get in touch on social media
How can we help?
You can get in touch any time, most customers find the answer they need in 5 minutes during office hours (9am-5pm). Social media also allows us to easily pinpoint and identify any issues with screenshots. We can assist with a variety queries, including:
- Help with problems logging in to Online Banking
- Help with registering for Online Banking
- Help with how to manage your account
- Help with managing payments and transfers
- Direct debit and payment queries
See our latest updates and get in touch with your questions, feedback and suggestions
Ask the community
Our door is always open, most customers find their question is answered within 30 minutes of posting.
Contact us by phone
Sorry, we may take a bit longer to answer your call as our customer service centre has been impacted by reduced staffing as a result of COVID 19.
You can easily view your account, make changes, manage payments, view transactions and much more through our Mobile App or Online Banking, simply log in or register to get started.
You can find our latest contact centre opening times in our Community.
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How can we help? |
Contact details |
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For technical issues contact our technical help desk, lines are open 8am - 9pm Monday to Friday, 8am - 6pm Saturday and Sunday. |
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For technical issues contact our technical help desk, lines are open 8am - 9pm Monday to Friday, 8am - 6pm Saturday and Sunday using Typetalk. |
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank Savings Operations, PO Box 27017, Broadway One, Glasgow, G2 9FH
Important Information
Please ensure you have read our house rules before you engage with us via Twitter or Facebook.
By click on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.
While we take full responsibility for the content we post on these sites, Tesco Bank is now responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.