Existing customers

If you already have a product with us and you've got a question we want to make sure you can get the answers you're looking for. Our existing customer pages will point you in the right direction whether you've got a question about your product, having trouble logging in or just want to speak to us.

Customer update on COVID-19 (coronavirus)

We know this is a worrying time and recognise the financial impact COVID-19 (coronavirus) is having. We're doing everything we can to help.

Sorry if you're having trouble getting in touch with us right now, our call centre is really busy. If you can avoid calling it will help us get to our most vulnerable customers at this difficult time.

We're closely monitoring the current situation and will continue to keep you updated.

    Did you know you can make changes to your products without having to call us?

    To manage your product online, you will need to register for Online Banking or Your Insurance Account.