Making a car insurance claim
You can make a claim quickly and easily with our online service or by giving us a call.
How can we help?
For your safety:
- Move your car – try to get it off the road
- Leave the car – stay a safe distance away
- Be seen – put your hazard lights on
A few things to expect:
- You'll need the vehicle reg or your postcode
- If you don't have breakdown cover, we can still help, but you'll need to pay for it
- This won't affect your no claims discount
If you have added Key Cover to your policy, then you have up to 30 days to start your claim.
Call our partners at Keycare on:
Lines are open 24/7 and calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
If you don’t have Key Cover, don’t worry as the following is already covered as part of your policy:
Theft of Keys – included across all levels of Insurance and has a set limit on each cover level. Excludes Third Party, Fire & Theft.
Loss of Keys – only covered by our Gold Car Insurance and it is up to Market value to replace your keys.
You need to start your claim within 24 hours of the incident, so please contact Tesco Bank directly to make a claim.
Bronze Cover or Third Party Fire and Theft or Third Party Only on Silver Cover:
Windscreen cover is not included in your policy. You can still call our partners Autoglass on the number below but will have to cover the cost yourself.
To find out which level of cover you have just sign into Your Insurance Account.
Gold Cover or Comprehensive on Silver Cover or Standard Cover or Cover+:
If it’s only damage to your windscreen or window, you can call our partners at Autoglass on:
A few things to expect:
- You'll need the vehicle reg or policy number
- This won't affect your no claims discount
- If your sun roof has been damaged then you’ll need to contact your underwriter to make a claim
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Join the thousands of customers who have sorted their claim online
- We'll guide you through the easy process step by step
- It's fine if you need to stop at any time - we'll save your information at each step
- You should be done in about 20 minutes
- We're just at the end of the phone if you need any help
You won't be able to claim online if your incident involved:
- 3 or more vehicles
- A motorcycle, caravan, trailer, cyclist or pedestrian
- Your car blocking a road or path or you feel unsafe
Please call us on 0345 677 3377* to talk through your claim.
Or call us on 0345 677 3377*
(Textphone users - 018001 0345 677 3377*)
Available 7 days a week and calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
If you started your claim online, we’ll have saved your progress so you can easily continue at any time.
If you gave us a call to start your claim, you'll need to complete your claim by giving us a call.
Or call us on 0345 677 3377*
(Textphone users - 018001 0345 677 3377*)
Available 7 days a week and calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Misfuelling is only covered by our Gold Car Insurance. If you’ve put the wrong fuel in your car, please call us on 0345 677 3377* to make a claim.
Available 7 days a week – calls may be recorded.
* This number may be included as part of any inclusive call minutes provided by your phone operator.
What you can expect
- If your car is damaged we'll arrange repairs
- We'll confirm whether you'll be getting a courtesy car
- If the car is beyond repair we'll pay you the market value
- We'll deal with any other parties involved
We know making a claim is a new experience for most people so we've provided answers to the questions we get asked the most: