How to log in to Online Banking

At Tesco Bank security is key when logging into our Online Banking website, just click on log in in the top right corner of any page of our website.

All you need to log in is your username, security number and password. To ensure you’re logging into your account securely, we’ll display a picture you recognise.

If you don’t recognise the image then contact us.

For security reasons, we'll sometimes send you a One Time Access Code. More about One Time Access Codes

What to do if you if you are on an ‘unrecognised device’ and can’t remember your security number

Your security is very important to us and we use cookies to remember what device and browser you have been using to access online banking.

If you cannot remember your security number, you will need to reset this using a device (and browser) you have used before and asked us to recognise.

If this is not possible i.e. you are using a new device (phone, tablet or desktop) or one you would not usually use or have deleted cookies from the device you are using now, then you will have to get in touch to reset your security number.

To reset your security number, take a look at our troubleshooting guide for hints and tips.

Why is my device not recognised?

If you are using a device that was previously recognised and are unsure why this has changed, this is usually because your cookies have been deleted.

We recognise your devices by placing a cookie in your web browser, however if this is deleted by clearing your browsing history or if you've used a ‘Cleaner’ tool, then you will receive an ‘unrecognised device’ message. Upon your next login, you will receive a One Time Access Code and will be prompted to choose ‘Yes’ to recognise the device.

If you have forgotten your online banking log in details or you are locked out of Online Banking on an unrecognised device, then take a look at our troubleshooting guide.

Logging in using a browser you haven’t used before (or you have deleted your cookies)

To ensure you log in securely we need to recognise your device. To complete this process we’ll send you a One Time Access Code once you’ve confirmed your security number.

To receive your One Time Access Code you must first check your mobile or landline number is up to date and select send. We'll send the One Time Access Code by text message if you selected Send to my mobile ending... or by an automated call if you selected Call me on my landline ending...

Enter your One Time Access Code and then your password.

You’ll be asked if you would like to recognise the device. This will be used as information when you next log in and allow you to login faster as we won’t ask you to enter the One Time Access Code again.

Once the process has been successfully completed you’ll see your Online Banking Overview.

Please note: If you delete your cookies, or have instructed your browser to block all or specific cookies or you use a different browser, you will be asked to follow the above process again.

One Time Access Code screen

What to do if you've forgotten your username

Your username is easily retrieved through our forgotten username process, we just require some extra information from you.

To start the process select Forgotten your username? Enter your name, date of birth and postcode as we’ll need this information to identify you.

You can choose to enter your 16-digit card number or account number and sort code from your current account, credit card, savings or loan account. Once your details are verified your username will appear on screen.

Login screen with "Forgotten your username?" link

What to do if you've forgotten your password

Password entry screen with "Forgotten your password?" link

Our forgotten password process is simple, we just need a few more bits of information from you.

Select Forgotten your password? and enter your security number.

If your device isn’t recognised you’ll be asked for an access code. Ensure your mobile or landline number is correct and select send. Your One Time Access Code is valid for 10 minutes. If it expires, you’ll need to request a new one online.

Once your details are correct you’ll need to Create a new password. Remember, your password must be at least seven characters with a mix of letters and numbers - it’s case sensitive and can’t be the same as your username.

Your password is now reset.

What to do if you've forgotten your security number

Our forgotten security process will reset your security number, but we request a bit more information from you.

Select Forgotten your security number? and enter your password.

If your device isn’t recognised you’ll be asked for an access code. Ensure your mobile or landline number is correct and select Send. Your One Time Access Code is valid for 10 minutes. If it expires, you’ll need to request a new one online.

If your details are correct you’ll need to create a new six-digit security number. Remember, it can’t be your date of birth or a simple pattern, for example 123456, 654321, 112233.

Your security number is now reset.

Security number entry screen with "Forgotten your security number?" link

What to do if you've forgotten both your security number and your password

Password entry screen with "Forgotten your password?" and "Forgotten both security number and password?" links

Our forgotten security number and password process will allow you to reset both of these at the same time. Just enter your username and select Forgotten both security number and password to start the process.

Enter your name, date of birth and postcode as we’ll need this information to identify you.

You can choose to enter your 16-digit card number or account number and sort code from your current account, credit card, savings or loan account. Once your details are verified your username will appear on screen.

You’ll be asked if you’d like to receive your temporary security number by text message or by post. If we have an up-to-date mobile or landline number then you can receive your temporary password straight away. If you choose to receive your temporary security number by post or we don’t have your mobile or landline number, we’ll send it first class. Once you have your security code we can then continue with the process.

Once you’ve successfully entered your temporary security number, you’ll be asked to reset your six-digit security number and password.

Remember, your security number can’t be your date of birth or a simple pattern, for example 123456, 654321, 112233 and your password must be at least seven characters with a mix of letters and numbers. It’s case sensitive and can’t be the same as your username.

Both your security number and password have been reset.

Need help with Online Banking?

If you'd rather speak to someone, that's not a problem. Call our UK-based customer service team on 0345 300 3511* or add 18001 for Typetalk. Our technical helpdesk lines are open 8am to 10pm, seven days a week.

*This number may be included as part of any inclusive call minutes provided by your phone operator.