Help for existing Loan customers

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    Top Loans FAQs

    At the beginning of the loan we work out the interest you will pay over the whole length of your loan and add this to your loan amount. We calculate your interest charge by applying interest at a monthly rate based on the APR to the balance of your loan, as reduced by your monthly repayments. We add this to the loan amount and then divide this total by the number of monthly repayments.

    Although your repayment amount is fixed for the duration of your loan, the way that we allocate each monthly payment between the loan capital and the interest varies throughout the term. At the start of the loan, a higher proportion of your monthly repayment is allocated to repaying interest. However, as you start to make more repayments, we allocate less of the monthly repayments to repaying interest and more towards reducing the capital until your loan is completely repaid.

      Credit scores can be difficult to understand, but they’re very important if you’re considering taking out a loan, credit card or mortgage in the future. Our guide tells you everything you need to know about how your credit score works.

        We offer loans from £1,000 to £35,000. Visit the loans section of our website to find out more.

          Yes, you can re-apply for a loan three months after you were declined for a Tesco Bank Loan.

          However, if your circumstances haven't changed since your last application, it's unlikely that our decision will change.

          We'll not refuse your application just because we declined you in the past unless you apply again within the three months of being declined.

          If you were declined as a result of a credit reference agency search, we recommend you obtain a copy of your credit file and check the information on it before reapplying or applying for credit elsewhere.

            We'll send you an alert if you change your contact details, if for example you've changed your address or mobile phone number. If you receive an alert and you didn't update your personal details, please call us on: 0345 600 6016*.

            If you are Deaf, hard of hearing or speech-impaired, contact us through Relay UK. Just add 18001 to the start of any contact numbers.

            Our customer service lines are open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 5pm.

            Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

              Contact us - we're here to help

              Have a question or need help applying? Our friendly, UK-based customer service team is here to help.