Help for existing loans customers
Keep an eye on your loan balance and view your transactions, statements and documents with our simple Online Banking and Mobile Banking App. If you have a question, or want to enquire about borrowing more, then our friendly UK-based customer service teams are available to help.
Useful information
Contact us – we’re here to help
Have a question or need help with something? Our friendly, UK-based customer service team is here to help.
Quick answers to common questions
Getting set up
Just applied for a new loan? Here's what you might need to get started.
What happens when I apply?
Am I eligible?
How long will it take to get my loan?
How much can I borrow?
Can I choose my repayment date?
Managing your loan
Looking to make a change to your loan? Here's some of our FAQ's.
Customer Update on COVID-19
Can I settle early?
How do I update my address?
Can I increase my existing loan?
Can I make additional payments?
Do you offer payment holidays?
Something's not right
Not sure about something on your account? We're here to help.
Need to change your direct debit?
Fees for settling early
What if I change my mind about my loan?
Can I appeal if I'm declined a loan?
How is interest charged?
Information on borrowing more
Borrowing more
Information on borrowing more for existing loans customers
You're eligible to apply to borrow more after making eight consecutive monthly payments on your existing Tesco Bank Loan.
You can apply for a great low rate of 2.9% APR representative on loans from £7,500 - £25,000 for terms 1-3 years.
The rate offered may be higher depending on our assessment of your personal circumstances and financial behaviour, as well as the amount you borrow. Subject to status.
Some benefits of borrowing more
- Fixed monthly repayments on a date of your choosing.
- The minimum amount you can borrow is £1,000 above your current loan balance, the total borrowing limit is £25,000.
If accepted, your new loan will pay off your existing loan and you will continue to make one monthly payment.
Important information
You’ll be charged up to 28 days’ interest to settle your original loan early. This is to cover the number of days from your formal quote to getting your new loan. This will be added to your new loan and you’ll pay interest on this, which may lead to additional costs.
You’ll pay off your existing loan with the new, larger amount. Your old loan will be closed when the new loan term comes into effect. If you cancel the new loan within the 14-day cooling-off period, you won’t be able to re-instate your old one.
Early settlement fees will apply.
You will be charged up to two months interest if you choose to settle your personal loan from Tesco Bank early.
Want to borrow more?
If you’re an existing customer and want to borrow more, call 0345 600 6016* to speak to our friendly UK-based loans team.
Lines are open Monday to Friday 8am-10pm, and Saturday to Sunday 9am-5pm.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Important information
Payment Protection Insurance (PPI)
We no longer offer PPI
However, if you have taken out PPI with us before 17 March 2009, and have any questions about your policy or need to make a claim, please call 0345 309 8765*. To cancel your policy please call 0345 600 6016*.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Key product information
Our loans are provided by Tesco Bank, 2 South Gyle Crescent, Edinburgh, EH12 9FQ.
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