Technical Support
Online Banking
We've got lots of information to help you log in, register or manage your account online.
Your Insurance Account
Looking to update your policy or having issues with Your Insurance Account? We've got lots of information to help you manage your policy online.
Mobile Banking App
Browse our FAQs and find the support you need to make everyday mobile banking easy.
Banking
Credit cards
Got a question about your credit card or need to report your card lost or stolen? You can find help and answers to your questions here.
Clubcard Pay+
Whether you’ve lost your card, or just need a bit of help using Clubcard Pay+ in our Mobile Banking App, you can find help and answers to your questions here.
Current accounts
Our Current Accounts closed on 30 November 2021. You can find out how to get help and answers to your questions here.
Savings
Have a question or need some help applying, you can find help and answers to your questions here.
Loans
Whether you’re an existing customer or thinking of applying for a loan, you can find help and answers to your questions here.
Travel Money
Give us a call if you’ve got a query about a new or existing order or anything else you might need. We’re here to help.
Insurance
Car insurance
Call us with all your questions, such as queries and changes to your Tesco Bank Car Insurance policy, breakdown assistance or to get you a quote.
Young drivers’ box insurance
Get in touch about Tesco Bank Box Insurance cover for young drivers. Find out how to make changes to your policy or make a claim.
Home insurance
Whether you’re a new or existing customer, we can answer all your policy questions, including queries about our add-on products.
Pet insurance
We can help with queries and changes to your current policy, as well as getting you a quote or helping you make a claim – just get in touch.
Travel insurance
Get the numbers for our 24-hour claims line, our 24-hour medical emergency helplines, as well as for our customer service team to help with your policy questions.
Life insurance
You can give us a call for policy questions, as well as get the phone number for your policy’s underwriter.
Other enquiries
Security and fraud
Tesco Bank takes security very seriously and will never ask you to disclose your security information through email or SMS. Our Security Centre contains guidance to help you protect yourself and your devices.
Complaints
We do everything we can to make sure our customers get the best possible service. If you do have a complaint, please tell us so we can put matters right.
Dealing with financial difficulty
If you’re facing difficult times financially we encourage you to contact us directly and at an early stage. More information can be found on our financial difficulty page.
Corporate enquiries
For information about our business, financial performance, role in the community and careers, please visit our corporate website.
Bereavement support
Contact numbers and helpful content on how to inform us of a bereavement and what documents you will need for getting in touch.
Giving control of your account
If you need someone to help you manage your account, we can set this up for you.