What can we help you with?

Customer update on COVID-19 (coronavirus)

We know this is a worrying time and recognise the financial impact COVID-19 (coronavirus) is having. We're doing everything we can to help.

Sorry if you're having trouble getting in touch with us right now, our call centre is really busy. If you can avoid calling it will help us get to our most vulnerable customers at this difficult time.

We're closely monitoring the current situation and will continue to keep you updated.

    Technical Support

    Online Banking

    We've got lots of information to help you log in, register or manage your account online.

      Your Insurance Account

      Looking to update your policy or having issues with Your Insurance Account? We've got lots of information to help you manage your policy online.

        Mobile Banking App

        Browse our FAQs and find the support you need to make everyday mobile banking easy.

          Banking

          Credit cards

          Got a question about your Tesco Bank Credit Card or need to report your card lost or stolen? You can find help and answers to your questions here.

            Clubcard Pay

            Whether you’ve lost your card, or just need a bit of help using Clubcard Pay in our Mobile Banking App, you can find help and answers to your questions here.

              Current accounts

              Whether you’ve lost your card while on holiday or just need a bit of help logging in on your mobile, you can find help and answers to your questions here.

                Savings

                Have a question or need some help applying, you can find help and answers to your questions here.

                  Loans

                  Whether you’re an existing customer or thinking of applying for a Tesco Bank Loan, you can find help and answers to your questions here.

                    Travel Money

                    Give us a call if you’ve got a query about a new or existing order or anything else you might need. We’re here to help.

                      Insurance

                      Standard car insurance

                      Call us with all your questions, such as queries and changes to your Tesco Bank Car Insurance policy, breakdown assistance or to get you a quote.

                        Young drivers’ box insurance

                        Get in touch about Tesco Bank Box Insurance cover for young drivers. Find out how to get a quote, make changes to your policy or make a claim.

                          Home insurance

                          Whether you’re a new or existing customer, we can answer all your policy questions, including queries about our add-on products.

                            Pet insurance

                            We can help with queries and changes to your current policy, as well as getting you a quote or helping you make a claim – just get in touch.

                              Travel insurance

                              Get the numbers for our 24-hour claims line, our 24-hour medical emergency helplines, as well as for our customer service team to help with your policy questions.

                                Life insurance

                                You can give us a call for policy questions, as well as get the phone number for your policy’s underwriter.

                                  Other enquiries

                                  Security and fraud

                                  Tesco Bank takes security very seriously and will never ask you to disclose your security information through email or SMS. Our Security Centre contains guidance to help you protect yourself and your devices.

                                    Complaints

                                    We do everything we can to make sure our customers get the best possible service. If you do have a complaint, please tell us so we can put matters right.

                                      Dealing with financial difficulty

                                      If you’re facing difficult times financially we encourage you to contact us directly and at an early stage. More information can be found on our financial difficulty page.

                                        Corporate enquiries

                                        For information about our business, financial performance, role in the community and careers, please visit our corporate website.

                                          Bereavement support

                                          Contact numbers and helpful content on how to inform us of a bereavement and what documents you will need for getting in touch.