What can we help you with?

Help with Thomas Cook

If you’ve booked with Thomas Cook you may be concerned following the announcement that they have ceased trading.  Please go to Thomas Cook help for the latest information on what to do next.

Technical support

Online Banking

We've got lots of information to help you log in, register or manage your account online.

Your Insurance Account

Looking to update your policy or having issues with Your Insurance Account? We've got lots of information to help you manage your policy online.

Mobile Banking App

Browse our FAQs and find the support you need to make everyday mobile banking easy.

Banking

Credit cards

Got a question about your Tesco Bank Credit Card or need to report your card lost or stolen? You can find help and answers to your questions here.

Current accounts

Whether you’ve lost your card while on holiday or just need a bit of help logging in on your mobile, you can find help and answers to your questions here.

Savings

Have a question or need some help applying, you can find help and answers to your questions here.

Loans

Whether you’re an existing customer or thinking of applying for a Tesco Bank Loan, you can find help and answers to your questions here.

Mortgages

We’ve got you covered whether you already have a Tesco Bank Mortgage, or you need some free mortgage advice to help you decide.

Travel Money

Give us a call if you’ve got a query about a new or existing order or anything else you might need. We’re here to help.

Insurance

Standard car insurance

Call us with all your questions, such as queries and changes to your Tesco Bank Car Insurance policy, breakdown assistance or to get you a quote.

Young drivers’ box insurance

Get in touch about Tesco Bank Box Insurance cover for young drivers. Find out how to get a quote, make changes to your policy or make a claim.

Home insurance

Whether you’re a new or existing customer, we can answer all your policy questions, including queries about our add-on products.

Pet insurance

We can help with queries and changes to your current policy, as well as getting you a quote or helping you make a claim – just get in touch.

Travel insurance

Get the numbers for our 24-hour claims line, our 24-hour medical emergency helplines, as well as for our customer service team to help with your policy questions.

Life insurance

You can give us a call for policy questions, as well as get the phone number for your policy’s underwriter.

Other enquiries

Security and fraud

Tesco Bank takes security very seriously and will never ask you to disclose your security information through email or SMS. Our Security Centre contains guidance to help you protect yourself and your devices.

Complaints

We do everything we can to make sure our customers get the best possible service. If you do have a complaint, please tell us so we can put matters right.

Dealing with financial difficulty

If you’re facing difficult times financially we encourage you to contact us directly and at an early stage. More information can be found on our financial difficulty page.

Corporate enquiries

For information about our business, financial performance, role in the community and careers, please visit our corporate website.

Bereavement support

Contact numbers and helpful content on how to inform us of a bereavement and what documents you will need for getting in touch.