Help for existing Travel Insurance customers

We're here to help if you have any issues while you're away, need to update your policy, make a claim or renew.

Need emergency help whilst you’re away?

If you need help in a medical emergency, you can call our emergency helpline which is open 24 hours a day, 7 days a week.

    Policy changes and general enquiries

    We're here to help if you need to ask us a question, update your policy or would like to renew.

      Making a claim on your Travel Insurance

      Travel Insurance claim

      You can make a claim online or give us a call. Please check your policy documents to find out what’s covered.

        Gadget Cover claim

        Our claims team are here to help you make a new claim or talk about an existing one. Find out everything you need to know and how to get the process started. Lines are open Monday to Saturday, 8am to 5.30pm.

        0333 999 7911

        You can also make a claim online or find out more about making a claim.

          Car Hire Excess Insurance claim

          Give us a call to make a claim on your Car Hire Excess additional cover. Lines are open Monday - Friday, 9am to 5pm.

            See a doctor virtually wherever you are

            If you have a Single or Annual Multi Trip policy with Premier cover, a Backpacker or Later Life policy, you have access to the 'Doctor Please!' app to book online consultations. This service is provided by AXA (IPA). You'll find your access code in your welcome email or SMS. Alternatively you can call the team on the number below 24 hours a day, 7 days a week to book a consultation call.

            0345 303 8373

                Travel Insurance Dr Please app

                Important information

                Policy documents

                It’s important that you review the full policy document for your Travel Insurance policy. It contains details of cover, exclusions and limitations of your travel insurance. Monetary limits and excesses apply.

                  Additional cover
                  Information about additional cover

                  The Insurance Product Information documents summarise the key features, benefits and exclusions of our additional cover.

                    How we use your data

                    How we collect and use your personal data

                    Tesco Personal Finance PLC (trading as Tesco Bank) acts as an intermediary for this policy. The policy is arranged and administered by ROCK Insurance Services Limited (ROCK) and underwritten by Inter Partner Assistance SA UK Branch (IPA UK) whose ultimate parent company is AXA Partners Holding SA. You can find out more about how ROCK will process and share your data in their Privacy Notice.

                      ROCK will share some of your information with Tesco Bank as set out in their privacy notice and you can find out more about how Tesco Bank will then process that data in our Privacy Policy.

                      ROCK will also share data with IPA UK so that they can underwrite your policy and if you make a claim. You can find out more about how IPA UK will process your data in the ‘Data Protection Notice and Fraud’ section of the Policy Wording document and by visiting the AXA Assistance website.