Making a Travel Insurance claim
To start your claims process you’ll need to provide a few details to Inter Partner Assistance (part of the AXA group), who underwrite your policy.
Need help in an emergency whilst you’re away?
If you need help in a medical emergency, you can call our emergency helpline which is open 24 hours a day, 7 days a week.
Before you start your claim
For cancelled bookings please get in touch with your booking provider to ask for a refund. This includes your airline or accommodation provider, or any another provider you've used to book your trip. If you paid for any part of your trip by credit card, please also contact your card provider.
Contacting your provider first may speed up any refunds you are entitled to, or find out if there is another option available, such as changing dates.
Need to make a Gadget Cover claim?
If you purchased gadget cover and need to make a claim, please use the dedicated claims process.
Have your documents ready
AXA will ask you to provide digital copies of any documents that support your claim. These could include:
- Original trip booking invoice or itinerary to confirm your travel details.
- An email or letter from a transport provider/breakdown service confirming the incident which caused you to miss your departure.
- Invoices or receipts for expenses incurred as a result of disruption to your travel plans.
Please do not upload copies of your boarding passes as AXA cannot accept them as evidence.
What happens after I start my claim?
You’ll be given a claims reference number. We’ll be in contact with you if we need anything else or something changes you should know about.