Making a claim for travel insurance

If you need to talk to us about a claim, new or existing, then please call us. Our UK-based team are here to handle your claim and get things sorted quickly and fairly.

What can you expect?

  • When you call we will register your claim, talk you through what will happen and also advise you of any excess that may be applied to your claim.
  • We will aim to answer all correspondence within five working days of receiving it.

Talk to us about a claim

Our claims notification line is open 24 hours a day, 365 days a year.

Contact Details Table
How can we help?Contact details
24-hour claims line0345 677 7555*
24-hour medical emergency helpline (USA & Canada)011 44 23 8064 4633
24-hour medical emergency helpline (Europe and anywhere else in the world)+44 23 8064 4633

Tesco Travel Insurance is arranged and administered by Tesco Bank and is underwritten by Ageas Insurance.

We may record or monitor calls for training purposes or to improve the quality of our service.

*This number may be included as part of any inclusive call minutes provided by your phone operator.