Making a Travel Insurance claim
To start your claims process you’ll need to provide a few details to Inter Partner Assistance (part of the AXA group), who underwrite your policy.
To start your claims process you’ll need to provide a few details to Inter Partner Assistance (part of the AXA group), who underwrite your policy.
If you need help in a medical emergency, you can call our emergency helpline which is open 24 hours a day, 7 days a week.
For cancelled bookings please get in touch with your booking provider to ask for a refund. This includes your airline or accommodation provider, or any another provider you've used to book your trip. If you paid for any part of your trip by credit card, please also contact your card provider.
Contacting your provider first may speed up any refunds you are entitled to, or find out if there is another option available, such as changing dates.
If you purchased gadget cover and need to make a claim, please use the dedicated claims process.
AXA will ask you to provide digital copies of any documents that support your claim. These could include:
Please do not upload copies of your boarding passes as AXA cannot accept them as evidence.
You’ll be given a claims reference number. We’ll be in contact with you if we need anything else or something changes you should know about.