Helpful contact information for home insurance

Your Insurance Account


If you are an existing customer, did you know you can manage your Home insurance policy online using Your Insurance Account? Register now for access to your policy wherever and whenever suits you best.

    Get in touch on social media

    How can we help?

    We can assist with a variety of queries, including:

    • Stop an automatic renewal
    • Help registering for Your Insurance Account
    • Questions on what a policy covers
    • How to make changes
    • Direct debit and payment queries

    Contact Details

    See our latest updates and get in touch with your questions, feedback and suggestions

      Contact us by phone

      In response to the current situation regarding COVID-19, we're currently operating reduced opening hours at our customer service centre.

      All we ask is that you help us protect our most vulnerable customers at this time by only calling us if your call is urgent.

      Contact us by phone

      How can we help?

      Contact details

        For queries and changes to your insurance policy or any add-on products

          Calling from a mobile phone

              If you're using a text phone via the Text Relay service simply add 18001 to the start of each phone number.

              Calls may be recorded.

              *This number may be included as part of any inclusive call minutes provided by your phone operator.

              Existing home insurance customer?

              More help and useful information is available on our existing customer page, including copies of your policy documents.

              Tell us when you're due for renewal

              Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

              Find out more on our Renewals website.

                  girl renewing insurance with coffee

                  Important information

                  Social media

                  Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

                    By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

                    While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

                    Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.