Helpful contact information for home insurance
If you are an existing customer, did you know you can manage your Home insurance policy online using Your Insurance Account? Register now for access to your policy wherever and whenever suits you best.
Quick answers to common questions
Getting set up
Just insured your home? Here's what you might need to get started.
Are my mobile and tablet covered?
Is my boiler covered?
Do I get Clubcard points?
Bicycle cover explained
Are items in my garage or shed covered?
Managing your policy
Some of our commonly asked questions about Home Insurance.
How do I change my address?
How do I renew my policy?
What is your Insurance Account?
Do I need to tell you about building work?
When to specify an individual item
Something's not right
Not sure about something on your policy? We're here to help.
How do I cancel my policy?
Where is my promotional offer?
I've not received my documents
Protect your home from flooding
Can I work from home?
Get in touch on social media
Contact Details
See our latest updates and get in touch with your questions, feedback and suggestions
How can we help?
We can assist with a variety of queries, including:
- Stop an automatic renewal
- Help registering for Your Insurance Account
- Questions on what a policy covers
- How to make changes
- Direct debit and payment queries
Contact us by phone
Lines are open Monday to Friday 8am-9pm, Saturday and Sunday 9am-5pm.
| How can we help? | Contact details |
|---|---|
| New customersYou can also get a quote online | 0345 366 8632* |
| Making a claimVisit our claims page for more information | |
| For queries and changes to your insurance policy or any add-on products | 0345 246 2904* |
| Calling from a mobile phone | 0113 209 3099 |
| ComplaintsMore on home insurance complaints |
If you're using a text phone via the Text Relay service simply add 18001 to the start of each phone number.
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Existing home insurance customer?
More help and useful information is available on our existing customer page, including copies of your policy documents.
Tell us when you're due for renewal
Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.
Find out more on our Renewals website.
Important information
Social media
Please ensure you have read our house rules before you engage with us via Twitter or Facebook.
By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.
While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.