Helpful contact information for Home Insurance

Your Insurance Account

If you are an existing customer, did you know you can manage your Home insurance policy online using Your Insurance Account? Register now for access to your policy wherever and whenever suits you best.

    Your Insurance Account

    Get in touch with our Community

    Head over to our Community to ask questions, find answers to common queries, leave feedback on your experiences and make suggestions on how we can improve.

    Contact us by phone

    You can easily manage your policy, make changes, view documents and accept or review your annual renewal through Your Insurance Account. Simply log in or register to get started.

    You can find our latest contact centre opening times in our Community.

    Contact us by phone

    How can we help?

    Contact details

    For queries and changes to your insurance policy or any add-on products

      Calling from a mobile phone

        If you're using a text phone via the Text Relay service simply add 18001 to the start of each phone number.

        Calls may be recorded.

        *This number may be included as part of any inclusive call minutes provided by your phone operator.

        Existing home insurance customer?

        More help and useful information is available on our existing customer page, including copies of your policy documents.

        Tell us when you're due for renewal

        Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

        Find out more on our Renewals website.