Helpful contact information for home insurance
Your Insurance Account
Quick answers to common questions
Getting set up
Just insured your home? Here's what you might need to get started.
Managing your policy
Some of our commonly asked questions about Home Insurance.
Something's not right
Not sure about something on your policy? We're here to help.
Get in touch on social media
How can we help?
We can assist with a variety of queries, including:
- Stop an automatic renewal
- Help registering for Your Insurance Account
- Questions on what a policy covers
- How to make changes
- Direct debit and payment queries
See our latest updates and get in touch with your questions, feedback and suggestions
Contact us by phone
You can find our latest contact centre opening times in our Community.
Existing home insurance customer?
More help and useful information is available on our existing customer page, including copies of your policy documents.
Tell us when you're due for renewal
Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.
Find out more on our Renewals website.
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