Home Insurance claims: how to claim
If you need to talk to us about a claim, new or existing, then please call your underwriter. They will handle your claim and get things sorted quickly and fairly.
Contacting us due to severe weather?
As a result of the severe weather, our Home Insurance phonelines are busier than usual and you may struggle to get through. Please hold the line if you need to speak to us urgently. Thank you for your patience.
All Tesco Home Insurance policies cover you for damage caused by storms and floods. However, any damage to gates, fences or hedges are specifically excluded. Any damage caused by wear and tear is also not covered. If your property is unsafe following storm damage you should arrange emergency repairs to mitigate further damage or harm.
What can you expect?
At Tesco Bank Home Insurance, we know how stressful it can be when you need to make a claim. However, the sooner you report it, the sooner we can help you.
Once you have called we will register your claim, confirm what you are covered for and give you a claim number to quote. We will talk you through the next steps, confirm what excesses will apply (this is the amount you pay towards any claim) and, subject to the terms of the policy, we will either:
- Arrange for repairs to be carried out;
- Arrange to replace any lost, damaged and stolen items directly to you; or
- Pay you the cash value of the lost, damaged or stolen item
Talk to us about your Home Insurance claim
If you need to make a claim, please call Tesco Underwriting Ltd. It would be helpful if you have your policy number to hand - this can be found on your schedule.
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Claim type |
Contact details |
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Home Insurance claims |
To make a claim on your Home Emergency cover
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Claim type |
Contact details |
|---|---|
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Home Emergency claims line You can also make a claim for Home Emergency using our online claim service. |
To make a claim on your Family Legal Guard cover
If you have Family Legal Guard cover, and need to make a claim or require assistance, the numbers below can help.
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Claim type |
Contact details |
|---|---|
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Family Legal Guard Legal Helpline Family Legal Guard claims line |
*This number may be included as part of any inclusive call minutes provided by your phone operator.