Help for existing box insurance customers
Your portal
Track your driving. View your documents. Get in touch. There's lots you can do online, whenever it suits you. If you do need to speak to us, that’s not a problem, we have UK-based customer service teams who are here to help.
Your portal
Make a claim
If you need to talk to us about a new or existing claim then please give us a call. You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.
Log in to Your Portal
As well as live chat during opening hours, you can also log in to view your driving stats, buy Top Up Miles, see your Bonus Miles, add or remove a driver, change your vehicle or renew your policy.
Quick answers to common questions
Recently set up Box Insurance
Here's some information you might need.
Managing your policy
Some of our commonly asked questions about Box Insurance.
Something's not right
Not sure about something on your policy? We're here to help.
Important information
From time to time we make changes to our policy documents. We'll always tell you when this applies to your policy, this usually happens at renewal. It's important that you read the version that applies to your policy.
You'll find your policy documents in Your Portal.
Below are the most recent versions of our policy documents. If you need help to find or access your customer documents you can contact us.
From time to time we make changes to our policy documents. We’ll always tell you when this applies to your policy, this usually happens at renewal. It’s important that you read the version that applies to your policy.
You’ll find your policy documents in Your Portal.
Below are the most recent versions of our policy documents. If you need help to find or access your customer documents you can contact us.
Tesco Bank Box Insurance is arranged, administered and underwritten by Aioi Nissay Dowa Insurance UK Limited.
- Tesco Bank Key Cover is underwritten by Ageas Insurance Limited, claims are handled by Keycare
- Motor Legal Protection (Tesco Legal Guard) is underwritten by Ageas Insurance Limited for policies starting on or before 30 September 2017 and by AmTrust Europe Limited for policies starting on or after 1 October 2017.
Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.
How we use your data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group , the underwriter of your policy and the providers of additional products take the security of your data seriously. Detailed information on how Tesco Bank, the insurer and providers of additional products handle your data and your rights under data protection laws is available in our Privacy Notice.
Document for policies starting on or after 1st December 2020
Your data will be collected when you browse our website (e.g. your IP address), request a quotation, partially complete a quotation, do not purchase or provide data indirectly via price comparison sites. Quote data will be kept for up to 15 months and this information may be used if you apply for a product again in the future.
Your data will be used to give you quotes, provide insurance services to you, perform eligibility checks, work out financial and insurance risk, manage debt, protect against fraud and financial crime and manage and develop our business. Automated decisions may be taken to detect crime and for credit scoring.
Data such as your name and address, may be used to find any Clubcard(s) that are linked to your address. That might be your Clubcard, the Clubcard of other family member(s), or the Clubcard of house or flat mates. This information may be used to tailor communications and to try to bring you better terms, deals or offers, and this may include profiling on an on-going basis.
Data may be obtained from and shared with the wider Tesco Group, credit reference agencies (CRAs) and fraud prevention agencies (FPAs). The FPAs will potentially use it to prevent fraud and money-laundering, verify your identity and establish your right to UK Residency. Depending on the outcome, this could result in the refusal of certain services, finance or employment. We will supply your personal information to CRAs and they will give us information about you on an ongoing basis.
Top Box Insurance FAQs
We no longer offer any renewals or new policies for Tesco Bank Box Insurance. This means your policy with us will expire automatically on the date stated in the correspondence you will have received.
You’ll need to find insurance with another provider. There’s no need to let your future insurer know we’ve not been able to offer you cover.
Whilst we no longer offer cover, you may be able to find other providers that do via the British Insurers Brokers’ Association.
We’ll contact you again 21 days before your policy ends to remind you of the expiry date. We’ll also add a notification to Your Portal to let you know we can’t renew your policy.
As of 1 September 2024, Tesco Bank will no longer offer any renewals or new policies. This means your car insurance policy with us will expire at the date shown on your renewal email or letter.
Aioi Nissay Dowa UK Limited (AND-E UK), the insurer behind your Tesco Bank Box policy, also provides Autosan Motor Insurance, which is available to customers throughout the UK.
Information about how to apply are shown in your renewal documents.
We’ll send this to you by email the day after your policy ends. It will also be available in Your Portal for a further 14 days after the policy end date.
When your policy with us ends, there's no need for you to do anything. We'll automatically switch this off, so we will no longer receive any of your driving data.
Yes - If the loss or damage to your car is covered by this policy, and your car is being repaired by our chosen approved UK repairer, we will provide a temporary replacement car while repairs to your car are being carried out, provided that one is available.
Temporary replacement cars are usually small cars with a manual gearbox (typically a one-litre hatchback or similar). A temporary replacement car is not intended to be an exact replacement for your car. The miles you drive in the temporary replacement car will not be debited from your overall miles. A temporary replacement car is not available if your car has been stolen and not recovered if your vehicle is unrepairable or if accidents occur outside the UK. Please read the Policy Document for full details.
Social domestic and pleasure cover includes travel/commuting to and from your normal place of work or study and any voluntary work.
You can also add business use and/or commercial travelling for the policyholder and any named driver. This will cover the policyholder and any named driver whilst using the car in connection with their business and/or commercial travelling.
For more information on the exclusions and limitations, please refer to your policy booklet.
Top Up Miles are additional miles you can buy if you need more miles (on top of your Policy Miles). If you need to buy Top Up Miles you are required to pay straightaway – it is not possible to pay in instalments or delay payment. You can use most major credit and debit cards and it can be done online via Your Portal on the Top Up Miles page, or by phone on 0330 022 2202*.
You can buy Top Up Miles in bundles of 250, 500, 1,000 or 2,000 miles in Your Portal, or a set number of miles by calling us, at any time during the term of your policy.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
No - you will not have to pay any extra but if you cancel prior to the renewal date, cancellation charges will apply.
If you decide not to renew with us and want the box removed, you will find more information within your renewal documents and policy booklet.
Contact us - we're here to help
Have a question or need help applying? Our friendly, UK-based customer service team is here to help.