Help for existing car insurance customers

Your Insurance Account


Your Insurance Account is the quick and convenient way to manage your car insurance policy online. Register now for access to your policy wherever and whenever suits you best.

    Make a claim

    If you need to talk to us about a new or existing claim then please give us a call. You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

      Your Insurance Account

      If you’re looking to check and change your policy details or view any of your documents you can do this online with Your Insurance Account.

        Here are your documents:

        Managing your policy

        Updating your policy

        It’s important to let us know if there are any changes to your circumstances or details to help ensure you're covered in the event of a claim. This also applies to other named drivers on your policy.

        You can make changes to your car insurance policy and update your personal details in 'Your Insurance Account'. Simply click the Log in button and make the changes whenever you want.

            Changes completed in 'Your Insurance Account' will not incur an administration charge. For details on the changes you can do online, visit our FAQs.

              If you require to make any changes to your policy which are not possible online or you wish to complete any change over the phone, you will need to call us and charges will apply.

              If you haven't registered for 'Your Insurance Account' it's quick to do, just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

                Renewing your policy

                We will send you details of your insurance renewal invitation approximately 21 days before your policy comes to an end. This will contain details of your renewal price, any changes to the terms and conditions and whether you need to contact us to complete your renewal.

                  If your policy renews automatically

                  If your policy renews automatically you don't need to do anything. We will automatically renew your policy and any optional extras you have previously selected. If you do not want to renew your policy or any of your details have changed we need you to contact us before your renewal date.

                    If we do not hear from you we will automatically renew your policy and take payment from the card / account details most recently provided. If you are not the card or account holder you must ensure that the card / account holder has agreed to make the renewal payment and they are aware of any changes to the amount.

                      If your policy does not renew automatically

                      If your policy does not renew automatically you can accept your renewal by simply logging in to 'Your Insurance Account' before your renewal date. If any of your details have changed we need you to contact us before your renewal date.

                      If you haven't registered for 'Your Insurance Account' it's quick to do, just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

                        If you do not want to renew your policy with us you do not need to contact us. Your policy will end on your renewal date and we will send you confirmation, which will include proof of your no claims discount.

                          Cancelling your policy

                          If you need to cancel your policy, please call us on 0345 246 2895*.

                          *This number may be included as part of any inclusive call minutes provided by your phone operator.

                            Adding optional extras

                            Breakdown Cover, Upgraded Courtesy Car Cover, Driver Injury Cover, Key Cover and Motor Legal Protection are available at an additional premium to add to your cover at any time - all with a guaranteed discount for Tesco Clubcard members. Full details can be found in your policy documents - copies of these can be found at the bottom of this page.

                            If you wish to add any of these products to your policy please call us on 0345 246 2895*.

                            *This number may be included as part of any inclusive call minutes provided by your phone operator.

                              Important information

                              Key product information

                              Our range of insurers:

                              Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by Tesco Underwriting Ltd.

                                Optional Extras Insurers:

                                • Motor Legal Protection is underwritten by AmTrust Europe Ltd
                                • Breakdown Cover is underwritten by RAC Insurance Ltd
                                • Keycover is underwritten by Ageas Insurance Ltd
                                • Driver Injury Cover and Upgraded courtesy car are underwritten by Tesco Underwriting Ltd
                                Car insurance policy booklets

                                The policy booklet and product information documents outline the benefits, limitations and exclusions that will apply to your cover.

                                Please make sure that you read the version applicable to the start date or the renewal date of your policy. You should refer to your policy schedule which will list the sections of the policy terms applicable to the cover you selected.

                                You can view any of your documents and make changes to your policy online in 'Your Insurance Account'.

                                  How we collect and use your personal data

                                  How we use your data

                                  Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group and the insurer who may underwrite your policy take the security of your data seriously. Detailed information on how we handle your data and your rights under data protection laws is available in our privacy notice.

                                    We collect data when you browse our website (e.g. your IP address), request a quotation, partially complete a quotation and do not purchase; or provide data indirectly via price comparison sites. We keep quote data for up to 7 years and we may use this information if you apply for a product again in the future.

                                    We will use your data to give you quotes, provide our services to you, perform eligibility checks, work out financial and insurance risk, manage debt, protect you and us against fraud and financial crime and manage and develop our business. Automated decisions may be taken to detect crime and for credit scoring.

                                    We use data such as your name and address, to find any Clubcard(s) that are linked to your address. That might be your Clubcard, the Clubcard of other family member(s), or the Clubcard of house or flat mates. We may use this information to tailor our communications and to try to bring you better terms, deals or offers, and this may include profiling on an on-going basis. We may also award Clubcard points.

                                    Data may be obtained from and shared with the wider Tesco Group, credit reference agencies (CRAs) and fraud prevention agencies (FPAs). The FPAs will potentially use it to prevent fraud and money-laundering, verify your identity and establish your right to UK Residency. Depending on the outcome, this could result in the refusal of certain services, finance or employment. We will supply your personal information to CRAs and they will give us information about you on an ongoing basis.

                                      Discover Your Community

                                      You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.