Helpful contact information for travel money
Quick answers to common questions
Getting set up
Some handy hints and tips around Travel Money purchases.
Are the in store exchange rates the same as the online?
How do I view your exchange rates?
What fees apply?
How do I place an order online?
Which currencies can I buy online?
Managing your order
Commonly asked questions about Travel Money orders.
When can I collect my order?
When will I receive my home delivery order?
What do I need to collect my order?
What happens if I'm delayed picking up my order?
Something's not right
Having a problem? We're here to help.
Can I cancel my order?
What to do if your online order times out
What should I do if my order hasn't arrived?
Check our online rates
Use our calculator to see live rates for the wide range of currencies we offer, including Euros and US Dollars.
Contact us by phone
Our lines are open 24/7. Please note that under exceptional circumstances and on bank holidays opening hours may vary.
| How can we help? | Contact details |
|---|---|
| For more information on placing an orderYou can also order online | 0845 366 0103* |
| For more information on placing an order – using Typetalk | 18001 0845 366 0103* |
| If you have a query on an existing order | 0345 366 0103** |
| If you have a query on an existing order – using Typetalk | 18001 0345 366 0103** |
*Calls will be charged at 2 pence per minute plus your phone company’s access charge.
**This number may be included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.