Helpful contact information for pet insurance

Contact us

Our customer service lines are open Monday to Friday 8am-8pm, and Saturday 9am-5pm. Our claims lines are open Monday to Friday 8am-6pm, and Saturday 9am-1pm.

Contact us

How can we help?

Contact details

Customer services, including changes to your insurance policy

    Make a claim by phone

      Claim enquiries by email

        If you have hearing or speech difficulties, you can contact us using Relay UK by phone or app. For more information go to

          Unlimited 24/7 vetfone™ advice, provided by Vetsdirect Ltd

            Calls may be recorded.

            *This number may be included as part of any inclusive call minutes provided by your phone operator.

            Existing pet insurance customer?

            More help and useful information is available on our existing customer page, including copies of your policy documents.

            Tell us when you’re due for renewal

            Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

            Find out more on our Renewals website.