Helpful contact information for pet insurance

Talk to us through Live Chat

Ask a general question about your quote or policy, make changes and payments or chat to us about your renewal. We're open Monday to Friday 8am-8pm and Saturday 9am-5pm

Contact us

Our customer service lines are open Monday to Friday 8am-8pm, and Saturday 9am-5pm. Our claims lines are open Monday to Friday 8am-6pm, and Saturday 9am-1pm.

Contact us

How can we help?

Contact details

Customer services, including changes to your insurance policy

    Make a claim by phone

      Claims enquiries online

        Unlimited 24/7 vetfone™ advice, provided by Vetsdirect Ltd

          If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.

          Calls may be recorded.

          *This number may be included as part of any inclusive call minutes provided by your phone operator.

          Existing pet insurance customer?

          More help and useful information is available on our existing customer page, including copies of your policy documents.

          Tell us when you’re due for renewal

          Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.

          Find out more on our Renewals website.