Quick answers to common questions
Getting set up
Just insured your Pet? Here's what you might need to get started.
Managing your policy
Some of our commonly asked questions about Pet Insurance.
Something’s not right
Not sure about something on your policy? We're here to help.
Talk to us through Live Chat
Ask a general question about your quote or policy, make changes and payments or chat to us about your renewal. We're open Monday to Friday 8am-6pm and Saturday 9am-5pm
Contact us
Our customer service lines are open Monday to Friday 8am-8pm, and Saturday 9am-5pm. Our claims lines are open Monday to Friday 8am-6pm, and Saturday 9am-1pm.
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How can we help? |
Contact details |
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Make a claim by phone |
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If you have hearing or speech difficulties, you can contact us using Relay UK by phone or app. For more information go to |
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Unlimited 24/7 vetfone™ advice, provided by Vetsdirect Ltd |
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Existing pet insurance customer?
More help and useful information is available on our existing customer page, including copies of your policy documents.
Tell us when you’re due for renewal
Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.
Find out more on our Renewals website.
