Complaints about your home insurance

We hope you are happy with your Tesco Bank Home Insurance policy and the service provided, however if you're not satisfied we'll aim to sort it out.

Complaints about your policy

Talk to us

Call 0345 366 1310*, or 0113 820 9993 if calling from a mobile.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

    Write to us

    Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, P.O. Box 277, Newcastle Upon Tyne, NE12 2BU

    Tesco Bank is a member of the Financial Ombudsman Service and if we are unable to reach agreement with you, you are entitled to ask the Financial Ombudsman Service to review your case. You can find more information about this on our complaints page.

      Complaints about your claim

      To make a complaint about your claim, please contact the underwriter of your policy directly to make sure it's dealt with as quickly as possible. You'll find the underwriter for your policy and policy number on your policy schedule.

      Complaints about your claim

      Underwriter

      Contact number

      Write to us

      Tesco Underwriting Ltd

        Tesco Bank, PO Box 591, Eastleigh, SO50 0HH

          AXA Insurance UK plc

            Axa Insurance, PO Box 300, Lancaster, LA1 1GB

              Royal & Sun Alliance Insurance plc

                Customer Relations Team, PO Box 2075, Livingston, EH54 0EP

                You can also email RSA:

                  Legal & General Insurance Ltd / Fairmead Insurance Limited

                    L&G / Fairmead Insurance, PO Box 1429, Birmingham, B5 4UT

                      Tesco Bank Home Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.

                      *This number may be included as part of any inclusive call minutes provided by your phone operator.