Have your home insurance needs changed during COVID-19?

You may have trouble getting in touch with us right now as our call centre is really busy and opening hours are reduced. However, you can manage your home insurance policy online through Your Insurance Account, which is simple to use and available 24/7.

We know some of our customers are financially impacted by COVID-19 and are looking for ways to save some money right now.

You’re covered if you’re now working from home. Your Tesco Bank Home Insurance automatically covers you for clerical, administrative or child-minding duties. You need to get in touch for any other types of work, then subject to approval we’ll make the change and waive any fees for doing so.

If you have previously paid annually for your policy, when you come to renewal, you could change to monthly payments to help spread the cost. You can log in to Your Insurance Account to do this. Please be aware that you would be liable to pay interest if you pay monthly.

You can review your cover and any associated optional extras, by logging in to Your Insurance Account, or by getting in touch with us. Please note, any changes you make may increase as well as decrease your premium. Also, when things get back to normal, it’s your responsibility to ensure your policy is up to date again, otherwise it could invalidate any future claim.

If you do want to update your details, there are no admin fees for doing so.

If after updating your details you’re still worried about falling behind on your payments as a result of COVID-19, please call us on 0345 246 2904. You’ll need to get in touch at least 10 days before your payment’s due so we can discuss your options.

If you have any other questions please check our supporting COVID-19 Home Insurance FAQs.

    Managing your Tesco Bank Car and Home insurance online

    Your Insurance Account is the easy way to manage your car and home insurance policy, it's secure and simple to use and available 24/7.

    Here's some examples of what you can do:

    • Make changes to your policy such as changing your address or vehicle without incurring an administration fee
    • View, download and then print any of your policy documents
    • Check your renewal price and renew online
    • Upload and send us documents such as your proof of no claims

    Other things you might find helpful

    Your Insurance Account support

    Getting started and the features we have to offer you

    Monthly bills too high?

    Save money on your bills

    Dealing with money problems

    Dealing with debt, money worries and financial difficulty