Cancelling your home or car insurance renewal

We're sorry you're thinking about leaving us. But if you'd like to talk to us about your renewal, then please call us on 0345 671 5678 if you have a car policy, or 0345 671 5688 for a home policy, and we'll see what we can do.

If you're sure you want to leave, please select an option below and fill out the online form. It just takes a few minutes.

    If you'd like to cancel your home insurance renewal

    • You'll need to have your policy number and renewal date handy. You can find these details on your renewal invite, your original insurance policy document, or in Your Insurance Account.
    • If your renewal dated is within 48 hours, please get in touch on 0345 671 5688*.
    • Once we end your insurance policy on the renewal date, your home or contents won't be insured by us from that day.
    • We'll send you a confirmation email once your request is complete.

    Cancel my home insurance renewal

    If you'd like to cancel your car insurance renewal

    • You'll need to have your policy number and renewal date handy. You can find these details on your renewal invite, your original insurance policy document, or in Your Insurance Account.
    • If your renewal date is within 48 hours, please contact us on 0345 671 5678*.
    • Once we end your insurance policy on the renewal date, your car won't be insured by us from that day.
    • Remember to get other insurance for your vehicle. It's an offence not to have valid insurance unless you've sent a Statutory Off-Road Notification (SORN) to the DVLA
    • You must destroy the Certificate of Insurance, as the policy is no longer valid.
    • We'll send a confirmation when your request is complete. This will include your proof of no claims discount.
    • Other insurance providers will also accept your renewal invite as proof of no claims.

    Cancel my renewal

    *Lines are open from Monday to Friday 8am-8pm, and Saturday & Sunday 9am-2pm.

    Numbers may be included as part of any inclusive calls minutes provided by your phone operator.