We're sorry you're thinking about leaving us. But if you'd like to talk to us about your renewal, then please call us on 0345 671 5678 if you have a car policy, or 0345 671 5688 for a home policy, and we'll see what we can do.
If you're sure you want to leave, please select an option below and fill out the online form. It just takes a few minutes.
Is your renewal date in the next 72 hours?
What type of policy would you like to cancel?
If you'd like to cancel your home insurance renewal
- You'll need to have your policy number and renewal date handy. You can find these details on your renewal invite, your original insurance policy document, or in Your Insurance Account.
- If your renewal date is within 72 hours, please get in touch on 0345 671 5688*.
- Once we end your insurance policy on the renewal date, your home or contents won't be insured by us from that day.
- We'll send you a confirmation email once your request is complete.
Cancel my home insurance renewal
If you'd like to cancel your car insurance renewal
- You'll need to have your policy number and renewal date handy. You can find these details on your renewal invite, your original insurance policy document, or in Your Insurance Account.
- If your renewal date is within 72 hours, please contact us on 0345 671 5678*.
- Once we end your insurance policy on the renewal date, your car won't be insured by us from that day.
- Remember to get other insurance for your vehicle. It's an offence not to have valid insurance unless you've sent a Statutory Off-Road Notification (SORN) to the DVLA
- You must destroy the Certificate of Insurance, as the policy is no longer valid.
- We'll send a confirmation when your request is complete. This will include your proof of no claims discount.
- Other insurance providers will also accept your renewal invite as proof of no claims.
Please contact us
- If your renewal date is within the next 72 hours, we can’t process your request online. Please get in touch on 0345 671 5678* if you have a car policy, or 0345 671 5688* for a home policy.
- You’ll need to have your policy number and renewal date handy. You can find these details on your renewal invite, your original insurance policy document, or in Your Insurance Account.
*Lines are open from Monday to Friday 8am-8pm, and Saturday & Sunday 9am-2pm.
Numbers may be included as part of any inclusive calls minutes provided by your phone operator.