Quick answers to common questions
Setting up your account
We’ve made it easy to set up the day to day stuff on your Clubcard Pay+ account.
Can I switch my main bank account to my Clubcard Pay+ account?
Does applying for a Clubcard Pay+ account impact my credit score?
What apps do I need to download to use Clubcard Pay+?
My Clubcard details aren’t up to date, should I change these before I apply?
What documents do I need to apply for a Clubcard Pay+ account?
Something's not right
Not sure about something on your account? We're here to help.
My new Clubcard Pay+ debit card or PIN hasn’t arrived - what should I do?
I don’t understand why I have been declined for Clubcard Pay+ - who can I speak to?
I’m seeing multiple usernames showing on my Clubcard Pay+ application which one should I pick?
Can I have Clubcard Pay+ without Round Up?
What happens to my Clubcard points if I close my Clubcard Pay+ account?
Get in touch with our Community
Head over to our Community to ask questions, find answers to common queries, leave feedback on your experiences and make suggestions on how we can improve.
Contact us by phone
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Clubcard Pay+ customer services |
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Lost or stolen card, or suspected fraud |
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Online Banking and Mobile Banking App help |
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If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.
British Sign Language (BSL) users can also contact us via a BSL interpreter who will call us and interpret the conversation for you. To find out more about contacting us using British Sign Language visit our accessibility page.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank, PO Box 27010, Glasgow, G2 2DR