Helpful contact information for Clubcard Pay+

Quick answers to common questions

Setting up your account

We’ve made it easy to set up the day to day stuff on your Clubcard Pay+ account.

Can I switch my main bank account to my Clubcard Pay+ account? Does applying for a Clubcard Pay+ account impact my credit score? What apps do I need to download to use Clubcard Pay+? My Clubcard details aren’t up to date, should I change these before I apply? What documents do I need to apply for a Clubcard Pay+ account?

Something's not right

Not sure about something on your account? We're here to help.

My new Clubcard Pay+ debit card or PIN hasn’t arrived - what should I do? I don’t understand why I have been declined for Clubcard Pay+ - who can I speak to? I’m seeing multiple usernames showing on my Clubcard Pay+ application which one should I pick? Can I have Clubcard Pay+ without Round Up? What happens to my Clubcard points if I close my Clubcard Pay+ account?

Get in touch with our Community

Head over to our Community to ask questions, find answers to common queries, leave feedback on your experiences and make suggestions on how we can improve.

Contact us by phone

Contact us by phone
How can we help?	Contact details
Clubcard Pay+ customer services	0345 835 6295*
Lost or stolen card, or suspected fraud	0345 835 6295*
Online Banking and Mobile Banking App help	0345 300 3511*
Customers in financial difficulty Visit our financial difficulty page for more information	0345 051 0787*
Complaints More on complaints

If you have difficulties with your hearing or speech, contact us through Relay UK. Just add 18001 to the start of any numbers above.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Tesco Bank, PO Box 27010, Glasgow, G2 2DR