Complaints about your car insurance
We hope you are happy with your Tesco Bank Car Insurance policy and the service provided, however if you're not satisfied we'll aim to sort it out
We hope you are happy with your Tesco Bank Car Insurance policy and the service provided, however if you're not satisfied we'll aim to sort it out
If you're unhappy with the service you received when you took out your policy or made a payment, call us on 0345 366 1309*, or 0113 820 9992 if calling from a mobile.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, P.O. Box 277, Newcastle Upon Tyne, NE12 2BU
Tesco Bank is a member of the Financial Ombudsman Service and if we are unable to reach agreement with you, you are entitled to ask the Financial Ombudsman Service to review your case. You can find more information about this on our complaints page.
To make a complaint about your claim, please contact the underwriter of your policy or optional extra direct to make sure it's dealt with as quickly as possible. You'll find the underwriter for your policy and policy number on your policy schedule.
Underwriter |
Contact number |
Write to us |
---|---|---|
Tesco Underwriting Ltd |
Tesco Bank, PO Box 591, Eastleigh, SO50 0HH |
|
Allianz Insurance plc |
Complaints Department, Allianz Insurance, 500 Avebury Boulevard, Milton Keynes |
|
Aviva plc |
Tesco Bank Insurance, PO Box 224, Manchester, M32 2AE |
|
AXA UK plc |
AXA Insurance Customer Relations Team, St Philips Point, Birmingham, B2 5AF |
|
Chaucer Insurance plc |
The Underwriter, Chaucer Insurance, Prospect House, Chaucer Business Park, Thanet Way, Whitstable, CT5 3FD |
|
Covea Insurance plc |
Halifax House, Ferguson Street, Halifax, HX1 2PZ |
|
Sabre Insurance Company Ltd |
Sabre House, 150 South Street, Dorking, Surrey, RH4 2YY |
|
Zenith Insurance plc |
Zenith Customer Relations, Zenith Insurance Management UK Limited, PO Box 730, Chesterfield, S40 9LL |
Underwriter |
Contact number |
Write to us |
---|---|---|
Motor Legal Protection (Tesco Legal Guard) |
Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU |
|
Tesco Glass Line |
Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU |
|
RAC Breakdown Cover |
For Breakdown Cover call 0800 015 6836 or Euro Plus Cover call 0800 015 6837 |
Tesco Breakdown Customer Care, RAC Motoring House, Great Park Road, Bradley Stoke, Bristol, BS32 4QN |
Key Cover |
Complaints, Keycare, 2-3 Quayside House, Quayside, Salts Mill Road, Shipley, West Yorkshire, BD18 3ST |
|
Upgraded Courtesy Car Cover |
Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU |
|
Driver Injury Cover |
Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU |
Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.
*This number may be included as part of any inclusive call minutes provided by your phone operator.