Our Clubcard Pay+ account closed on 26 April 2026
Following a careful review of our products, we made the decision to close our Clubcard Pay+ and Round Up accounts to focus on our range of other accounts.
We contacted all customers ahead of the closure about what to expect and do.
I was a Clubcard Pay+ holder, what do I need to know?
From 26 April 2026 you can no longer use your Clubcard Pay+ card or access your Clubcard Pay+ and Round Up accounts in our Mobile Banking App or Online Banking.
If Clubcard Pay+ and Round Up were the only accounts you held with us, you’ll no longer have access to our Mobile App or Online Banking as these are for existing customers only.
If you had money in your account on 26 April, you’ll receive a cheque for the balance by 24 May, along with your closing statement. If you had any pending transactions or disputes at closure, these may arrive later. You may have received an interest payment into your Round Up account on 31 March, so if you cleared your balance before this date you may still have been due funds.
You have 6 months from the date your cheque is issued to cash it in. You can see the easiest ways to cash cheques below.
We asked all customers to check that their contact details and address were up to date. If you’re worried about the cheque being sent to the wrong address, please see our FAQ on how to check or update your postal address.
Keep collecting Clubcard points
Now that your Clubcard Pay+ account has closed, you can’t use your Clubcard Pay+ card to collect Clubcard points.
However, you’ll still keep the Clubcard account that was linked to your Clubcard Pay+. This means you can continue collecting points as usual when you shop at Tesco - just scan your digital or plastic Clubcard at the till.
How do I get a digital Clubcard?
It’s easy to set up a digital Clubcard through the Tesco app.
You’ll be asked to enter your Clubcard number - you can find this on the back of your Clubcard Pay+ card or your Clubcard statements.
In the app choose Sign In and you’re good to go.
If you don’t know your Clubcard number, or you can’t sign in, visit Clubcard FAQs.
Want to keep saving with us?
If you’ve got into a good saving habit, why not keep it going with one of our Instant Access accounts?
Clubcard Pay+ closure FAQs
Your cheque can be paid into an account held in your name. If the name on your cheque is out of date, please contact us.
Depending on your account provider, the ways you can pay in a cheque usually include:
- with their Mobile App
- at some ATMs
- in a branch
- at the Post Office
Check with your current account provider to find your options.
If you think your address may be wrong and any cheques or letters may have gone to the wrong address, there are a few things we can do:
If you have other Tesco Bank accounts: you can check your details in our Mobile App or Online Banking. If you can see it’s incorrect please contact us so we can send your money and closing statement to the right place.
If Clubcard Pay+ was your only Tesco Bank account: you’ll no longer have access to our Mobile App or Online Banking to check your contact details. Instead, please contact us to check your contact details.
If you know your address was incorrect when your account closed, please contact us so we can get your money and closing statement sent to you.
You’ll see it on your closing statement – this will be posted to you by 24 May.
It will also show any earned interest on your Round Up account. If you want to understand if and why you would be due interest, check our FAQ on how do I know if I was due interest from my Round Up account?
If you had money in your Round Up account at any time between 31 March 2026 and 26 April 2026, you may have earned interest.
- Interest is calculated and paid annually on 31 March, so even if you didn’t add money during that time, you may still have received an interest payment into the account if it was due to you.
- Interest is earned daily, so unless you move the interest payment out your account on the same day it’s paid, it will continue to earn interest until the account closes.
- When your account closes on 26 April 2026, any remaining interest will be calculated and paid shortly after.
You would have received an interest payment on 31 March 2026 if you had a balance in your Round Up account at any point between March 2025 and March 2026, even if your balance is zero by then.
If you are due a cheque it will arrive by 24 May unless you had any transactions, disputes or chargebacks pending on the 26 April. In this case the cheques will arrive by 9 June.
If you think that your postal address could be out of date, check our FAQ on How do I check or update my postal address?
If your details were correct and you were due to receive a cheque by the dates outlined above but haven’t, please contact us.
The only spending products we offer are our Credit Cards.
We don’t offer another spending card like Clubcard Pay+.
If Clubcard Pay+ and Round Up were the only Tesco Bank accounts you held with us, you’ll no longer be able to access our Mobile App and Online Banking as these are for existing customers only. If you still need to check information about your account, please contact us instead.
If you have other Tesco Bank accounts, you should still have access to our Mobile App and Online Banking. For help logging in visit:
Terms and Conditions and other documents
These are the terms that apply to your Clubcard Pay+ today.
Clubcard Pay+ Terms and Conditions (359KB, pdf)Round Up Summary Box (66KB, pdf)
Clubcard Pay+ Glossary of Terms (49KB, pdf)
Clubcard Pay+ Fee Information Document (94KB, pdf)
From time to time, we update our Terms & Conditions. We'll send you a notification of these changes before they come into effect.
Here you can find copies of the notifications we’ve sent.
Changes to your Clubcard Pay+ and Round Up accounts – issued June 2024 (433KB, pdf)
Contact us
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Monday to Friday: 8am - 6pm Saturday and Sunday: 9am - 3pm |
Alternatively, if you need a different type of support visit our dedicated support pages for complaints and financial difficulty.
If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.
British Sign Language (BSL) users can also contact us via a BSL interpreter who will call us and interpret the conversation for you. To find out more about contacting us using British Sign Language visit our accessibility page.
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