Manage your Credit Card in our Mobile Banking App

Check your Credit Card balance and transactions

• After logging in to our Mobile App, your account details and balance will be on the home screen
• To view an account summary for your Credit Card, select the information icon next to your account name
• To check recent and pending transactions, select your Credit Card account
• You can view the last 90 days of transactions

Access your Credit Card statements and documents

You can access your statements and documents securely through our Mobile App:

• Select your Credit Card from the home screen
• Use the menu at the bottom of the screen to select 'Statements & Documents'
• Choose the document you want to view
• You can view your monthly and annual statements from the last 18 months

You can also save and print your statements and documents using the share button. Your document has personal and financial details that could be misused if shared incorrectly. If you email, export, or print it, please keep it secure.

Pay your Credit Card

There are 4 ways to pay your Credit Card using our Mobile App:

Pay by Bank

• From the home screen, select 'Make a payment', then 'Pay by Bank'
• Choose an amount to pay and the bank you want to pay from
• Your bank will take you through their log in process and ask you to authenticate the payment

Pay with account details

• From the home screen, select 'Make a payment', then 'With account details'
• Copy the sort code and account number
• Use these account details to set up a payment from another banking app, using your 16-digit card number as the payment reference

Pay by Debit Card

• From the home screen, select 'Make a payment', then 'Pay by Debit Card'
• Choose an amount to pay and a debit card to pay from
• To add a new card, select 'Pay with a new card', enter your card information and choose whether to save it for next time

Pay by Direct Debit

To set up or change a Direct Debit:

• Select your Credit Card from the home screen
• For iOS, select 'Make a payment' or, for Android, select the menu button at the bottom of the screen
• Select 'Manage Direct Debit'

Then select an option:

Set up Direct Debit

• Select 'Set up Direct Debit'
• Enter the sort code and account number of the account to pay from, select 'Continue', then choose your monthly payment option
• Select 'Continue' then 'Confirm'

Edit an existing Direct Debit

• Select 'Edit Direct Debit'
• Confirm the payment account is in your name
• Edit the sort code and account number of the account to pay from
• Select 'Continue' then choose your monthly payment option
• Select 'Continue' then 'Confirm'

Report a lost or stolen credit card

• Select your Credit Card from the home screen
• For iOS, select 'Account Management' or, for Android, select the menu button at the bottom of the screen
• Select 'Lost or Stolen Card'
• Select 'Block' to block your card; you can unblock it later if you find it
• While your card is blocked, your account will still be active, but transactions and additional cardholders will be on hold
• Once your card is blocked, you can cancel it and order a replacement

Set up notifications for your credit card

To set up notifications:

• Select your Credit Card from the home screen
• For iOS, select 'Account Management' or, for Android, select the menu button at the bottom of the screen
• Select the 'Allow Notifications' button
• Choose the notifications you want to receive

You can turn on notifications for:

• Contactless payment
• Online transactions
• Foreign transactions
• Transactions over a certain amount
• Payment due reminder
• New monthly statement available

Make a balance transfer

Things to consider before making a balance transfer:

• You can transfer up to 95% of your credit limit
• You cannot transfer a balance between 2 Tesco Bank Credit Cards
• Your available credit will not reflect any interest that is due to be applied to your account or your balance transfer fee, so please ensure that there are sufficient funds left to cover your interest charge (unless you are on a 0% promotional interest rate) and your balance transfer fee
• Your balance transfer fee can take up to 2 working days to be applied to your account
• Please continue to make payments to your other card while the balance transfer is being processed
• More information on balance transfer fees can be found on our charges, fees and interest page

To make a balance transfer:

• Select your Credit Card from the home screen
• For iOS, select 'Account Management' or, for Android, select the menu button at the bottom of the screen
• Select 'Balance Transfer' then 'Apply'
• Enter the balance transfer amount (the minimum and maximum amount you can transfer will be displayed)
• Scan or enter the credit card number of the credit card you wish to transfer the balance from and select ‘Continue’
• Tick the box to confirm
• Enter your passcode or password or use Face ID, Touch ID or Fingerprint to complete the transfer

Make a money transfer

Things to consider before making a money transfer:

• You can borrow up to 95% of your available credit limit
• Money arrives in your bank account within 1 to 2 working days
• Your available credit will not reflect any interest that is due to be applied to your account or your money transfer fee, so please ensure that there are sufficient funds left to cover your interest charge (unless you are on a 0% promotional interest rate) and your money transfer fee
• Your money transfer fee can take up to 2 working days to be applied to your account
• More information on money transfer fees can be found on our charges, fees and interest page

To make a money transfer:

• Select your Credit Card from the home screen
• For iOS, select 'Account Management' or, for Android, select the menu button at the bottom of the screen
• Select 'Money Transfer' then 'Apply'
• Enter the money transfer amount (the minimum and maximum amount you can transfer will be displayed)
• Enter the name, sort code and account number of the account you wish to transfer the money to and select ‘Continue’
• Tick the box to confirm, then select ‘Request transfer’
• Enter your passcode or password or use Face ID, Touch ID or Fingerprint to complete the transfer

Link your other Tesco Bank accounts

Do you have more than one Tesco Bank account but cannot see all your accounts in our Mobile App? Follow these steps to manage multiple accounts on the move:

• From the home screen, select the settings menu at the top of the screen
• Under ‘Account’, select ‘Add Tesco Bank accounts’ then ‘Continue to Online Banking’
• Log in to Online Banking
• At the bottom of your Online Banking Overview, select ‘Add your other Tesco Bank accounts’
• Select the product you wish to add and enter your account details

If, after following these steps, you still cannot see your other account(s), please contact us.