Need help logging in to our Mobile Banking App?

These are the ways you can log in:

Having trouble logging in? Scroll down for more help on fixing any issues.

Please check you’re already registered for the App before you try to log in.

If you have forgotten or locked your security number or password, this can all be reset via the Mobile App. When the security number is requested, please select Forgotten your security number?

If you can’t recall the Password, on the following screen select Forgotten your password?

You will be required to enter your account information and as long as it’s entered correctly, you will be up and running again in minutes.

As long as you’ve still got access to your old device, you will be able to transfer from your old device to your new one.

Go to New device transfer within the Security section of the Menu. By following the instructions, you’ll be able to log into your new device in minutes.

If you no longer have access to the old device and cannot recall your login details, you will need to contact our call centre.

It’s important that we have the correct phone number for you when you’re using our Mobile App. We need this so we can send you one-time access code text messages for registering your account or resetting your login details.

To update your phone number, go to Online Banking and select Manage your account. Then choose Update address, e-mail and phone number.

Getting a username reminder is easy.

First, click on Forgotten your username on the login page. Confirm your name, date of birth and postcode so we know it’s you. And we’ll also ask you to enter some bank details. You can choose either your 16-digit card number or the account number and sort code.

Once we’ve checked these details, we’ll show you your username.