You have a choice of ways to log in:
Having trouble logging in? Scroll down for more help on fixing any issues.
To create a new security number, go to our Online Banking log in page. After you put in your username, we’ll ask you for your security number. Below where we ask for this, you’ll see a link that says “Forgotten your security number?” which you can click to go on to reset it.
Before you can do this, we’ll ask you to put in your password and we’ll check that you’re using a recognised device by sending you a code via text message. Then you can set your new security number to use in Online Banking and our Mobile App.
If we don’t recognise your device, you’ll need to switch to a device you have asked us to recognise previously. In order to reset your security credentials. If you don’t have access to a device you’ve used to log in before (for example, you have a new tablet, phone or computer) you’ll need to contact us to request a Temporary Security number.
If your password is locked or you’ve simply forgotten it, it’s really simple to reset your password in our Mobile App. If your account is locked, our app will ask you to start the reset process when you open it. You’ll also see this message if you enter the wrong log in details three times.
If you’ve forgotten your password or passcode, you can follow the link below the password field that say “Forgotten your password?”. From here the reset process is simple:
When you change your device, make sure you reset our app on your old device. To do this, go to Settings scroll down to More and select ‘Reset App’. Then delete the app from your device.
On your new device, download our Mobile App from either iTunes or Google Play Store. If you have a new mobile number, remember to change this in Online Banking (using your recognised device).
It’s important that we have the correct phone number for you when you’re using our Mobile App. We need this so we can send you one-time access code text messages for registering your account or resetting your login details.
To update your phone number, go to Online Banking and select Manage your account. Then choose Update address, e-mail and phone number.