Online Banking FAQs

On the Tesco Bank website, select 'Log in' at the top of the screen.

Enter your Username on the log in page and select 'Log in'. On the next page, enter the two digits requested from your security number and your password.

When you log in to Online Banking on a mobile device or computer we do not recognise, we'll send you a One Time Access Code by text message or by an automated call. You'll also be asked if you want us to recognise your device.

Yes, you can log in to Online Banking from more than one mobile device or computer as long as we have your up-to-date mobile phone or landline, or you've already asked us to recognise the device.

If you do not have a mobile phone or landline, you can log in from only one recognised mobile device or computer. If you need to remove a recognised device, please refer to our FAQ, How do I stop Tesco Bank recognising my device when I log in to Online Banking?

A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:

If we have your up-to-date mobile phone number, we'll send you a text message with your Temporary Security Number. If we don't have your up-to-date mobile phone number, we'll send your Temporary Security Number by post. Your Temporary Security Number is valid for 30 days.

If you know your security number and security questions, you can contact us and update your phone number.

If you've forgotten your login details for Online Banking, you can find step-by-step help on our support page, including how to get a reminder of your username and how to reset your security number, password or both.

A One Time Access Code is a code we use as an additional security measure to confirm your identity if:

You can choose to receive your One Time Access Code by text message or by an automated call. Once you receive your One Time Access Code, enter it in Online Banking to continue logging in.

Your One Time Access Code is valid for 10 minutes, so if it expires, you'll have to request another one. You can do this by choosing the 'Resend One Time Access Code' option displayed on your screen. Please note that you can only receive a maximum of 3 codes in 20 minutes.

If we do not have your up-to-date mobile or landline phone number, we can't send you a One Time Access Code. Instead, we'll send you a Temporary Security Number by post, which is valid for 30 days. You'll have to wait for the letter to arrive before you can get back online.

To make sure you can always access Online Banking, it's important that you keep your phone number up to date. If you know your security number and security questions, you can contact us to update your phone number.

When you log in to Online Banking on a mobile device or computer we do not recognise, we'll send you a One Time Access Code by text message or by an automated call.

Once you've entered your One Time Access Code and confirmed your password, you'll be asked if you want us to recognise your device.

If you ask us to recognise your device, we'll store a small security token on your mobile device or computer, which lets us recognise it. We do not store any private or personal information about you or your accounts.

If you think that someone knows your login details, we would suggest resetting all of your security information:

If you think someone has used your login details and you're still concerned after resetting them, please contact us straight away.

You can stop Tesco Bank recognising your device by deleting your browsing history and cookies from your web browser or by using your anti-virus or anti-spam software. This will remove the small security token that's stored on your mobile device or computer and will stop your device from being recognised.

If you want to log back in on the same device (or another unrecognised device), you'll need to enter a One Time Access Code.

Your six-digit security number is one of three unique pieces of information that we use to identify you when you log in to Online Banking. The other two are your username and password.

You'll be asked to set up a security number when you register for Online Banking.

We'll ask you to enter your username, your password and two digits from your security number every time you log in.

We'll never ask you to enter all six digits of your security number.

To change your password:

Your password:

There may be a few reasons you’re having problems logging in to Online Banking. Below are some you can check before you contact us for help:

As a security measure, we'll log you out of Online Banking if you've been inactive for 5 minutes. If you believe you are being logged out earlier than this, try clearing the cache on your browser and logging in again.