Accessibility

We improve our accessibility standards as often as possible to ensure our services are easy to use for everyone.

Our Website

To make sure everyone visiting our site can actually use it, we follow the W3C Web Content Accessibility Guidelines version 2.0, level AA, with some exceptions, which we’re working on. Our site is also compatible with assistive technology such as screen readers and screen magnifiers and we're continually improving the quality of these experiences online.

    Making web pages accessible with your browser

    Some options, such as using the keyboard to zoom in or out on a web page, are common to all browsers. Press CTRL + PLUS SIGN (+) to zoom in, or CTRL + HYPHEN (-) to zoom out.

    Alternatively, if you are using an Apple computer, press COMMAND + PLUS SIGN (+) to zoom in, or COMMAND + HYPHEN (-) to zoom out.

      The most popular browsers offer a variety of accessibility options:

      • Read about all the accessibility features in the latest version of Internet Explorer.
      • Read about all the accessibility features, and the accessibility extensions available for, the latest version of Firefox.
      • Read about all the accessibility extensions for the latest version of Chrome.
      • Read about all the accessibility features in the latest version of Safari.

      Skipping content

      If you're using screen-reading software, you may wish to skip the menus once you've got to know the website well. However, we've built options in to each page to allow you to go to either page content or menus.

        Our Mobile App

        The Tesco Bank Mobile App is committed to providing an app experience that is accessible to the widest possible audience. Our Mobile App follows the W3C Web Content Accessibility Guidelines version 2.0, level AA, with some exceptions, which we’re working on.

        We’re continually working to improve the accessibility of our Mobile App, using both the native accessibility features found in both iOS and Android operating systems and our targeted device type, as well as in our own design standards.

        The App also contains some handy features to help you stay on top of your money in a way that suits you:

        • Card block/unblock – if you misplace your card you can easily put a temporary block on it in the AppCard block/unblock – if you misplace your card you can easily put a temporary block on it in the App
        • Spend notifications - we can notify you when you spend on your credit cardSpend notifications - we can notify you when you spend on your credit card
        • Payment due reminder – we can send you alerts when a credit card payment is duePayment due reminder – we can send you alerts when a credit card payment is due
        • Fingerprint and Face ID login - Log in and manage your accounts in a speedy and secure way, using something that's totally unique to youFingerprint and Face ID login - Log in and manage your accounts in a speedy and secure way, using something that's totally unique to you
        • Balance peek - Check your balance easily on the go without the need to log in, using Balance Peek’Balance peek - Check your balance easily on the go without the need to log in, using Balance Peek’

        Other Accessible Services

        Our cash machines

        We’re continually improving the accessibility of our Tesco Bank cash machines so that they are clear and easy for everyone to use. All of our ATM machines have the following features:

        • Audible prompts after key depressionAudible prompts after key depression
        • Raised dot on the number 5 on the keypadRaised dot on the number 5 on the keypad
        • Coloured and raised shapes on the Cancel, Clear and Enter keysColoured and raised shapes on the Cancel, Clear and Enter keys
        • A depression in the centre of the keys to make them easy to pressA depression in the centre of the keys to make them easy to press

        Making payments

        • Use your smartphone for contactless payments, using Apple Pay or Google Pay. You can authenticate your payments using facial recognition or fingerprint.Use your smartphone for contactless payments, using Apple Pay or Google Pay. You can authenticate your payments using facial recognition or fingerprint.
        • Use your contactless card to buy items up to £100. You will still have to use your PIN from time to time. All of our cards are contactless.Use your contactless card to buy items up to £100. You will still have to use your PIN from time to time. All of our cards are contactless.
        • Get a chip-and-signature card, this will let you make purchases in shops with your debit or credit card, using your signature as identification. You won’t be able to use this card at an ATM. Please contact us to receive one.Get a chip-and-signature card, this will let you make purchases in shops with your debit or credit card, using your signature as identification. You won’t be able to use this card at an ATM. Please contact us to receive one.

        Correspondence

        Customers with visual impairments can fill in a short form to request document formats in Braille Grade 2, Audio CD, and Large Print (18-20 points).

          Contacting us using Relay UK

          If you are Deaf, hard of hearing or speech-impaired, contact us through Relay UK. Just add 18001 to the start of any contact numbers.

            Tesco stores

            Tesco have in place a range of measures to help make shopping more accessible.

              Requesting additional support

              If you require some additional support with your banking, here are two ways you can do this: