Help with money worries caused by an abusive relationship

If someone is controlling your money, you may be experiencing financial or economic abuse

This type of abuse involves controlling money, finances and access to essentials like food, clothing, transport and housing.

It might involve:

• withholding money from you
• restricting your access to statements
• stopping you from accessing your money
• preventing you from using your credit card
• preventing you from removing your name from a joint account you cannot access
• monitoring or questioning how you spend money, or making you feel afraid to use it

Who is most at risk

1 in 6 adults in the UK has experienced economic abuse by a current or former partner*.

Anyone can experience financial or economic abuse, whatever their age or circumstances.

*Source: Refuge "Know Economic Abuse" 2020.

How we can help

Our colleagues are trained to deal with a wide range of circumstances. They will listen, be empathetic and offer practical support. You can tell us as much or as little as you feel comfortable sharing.

Examples of support we could offer include:

• helping you understand the payments going in and out of your account
• resetting your login details and changing card PINs
• explaining your options if you have a joint account
• setting up a new savings account
• sending your bank statements to a different address
• helping you deal with any debts
• letting you know about other organisations that could help keep you safe and provide support

Find more information on how we can support you with your money.

We'll only take steps you're comfortable with. Nothing will be shared without your consent, unless we're legally required to do so.

Need a hand? We're here to help

If these issues are affecting you, please talk to us. We’ll listen without judgement and work with you to find the right support.

Call our Financial Assist team on 0345 301 4971*.

For more detailed information about what economic abuse looks like and how banks can help, please read this UK Finance Guide.

*This number may be included as part of any inclusive call minutes provided by your phone operator.