Help with money worries caused by illness

Being diagnosed with an illness or supporting someone close to you who is unwell can be a difficult and stressful time. Alongside the emotional impact, illness can also affect your income, day-to-day costs and your ability to manage money. 

If illness is causing you financial worries, you are not alone. You can access support whenever you need it.

How illness can affect your finances

Illness can affect people financially in many different ways, whether temporarily or long-term. You may benefit from additional support if you are:

• living on a reduced or irregular income due to taking time off work, reducing your hours or stopping work altogether
• experiencing increased costs, such as travel, care or medication
• finding money harder to manage while caring for someone else
• struggling to keep on top of bills or credit payments
• missing bills or credit payments
• feeling anxious, embarrassed or overwhelmed by finances

If any of this sounds familiar, getting support can ease some of the pressure. Talking to someone can really help.

How Tesco Bank can support you

We understand that illness can affect people in very different ways. Our colleagues are trained to deal with sensitive situations and will listen with empathy and understanding.

Depending on your circumstances, we may be able to support you by:

• helping you understand the money going in and out of your account
• talking through your options if you’re struggling to keep up with payments
• offering more time to make payments or temporary breathing space, where appropriate
• setting up long‑term repayment plans that reflect your situation
• helping with practical things, such as sending statements to a different address

Find more information on how we can support you with your money.  

Managing money day-to-day

If you’re finding it harder to manage finances while dealing with illness, small changes may help, such as:

• setting up Direct Debits or payment reminders
• using our Mobile Banking App to track balances and spending
• reviewing essential outgoings and prioritising key bills

You do not have to do everything at once. Support is available whenever you are ready, at your own pace.

Need a hand? We're here to help

If illness is affecting your finances, whether your own or someone else’s, please get in touch. We will listen without judgement and help find the right support for your situation.

Call our Financial Assist team on 0345 301 4971*.

*This number may be included as part of any inclusive call minutes provided by your phone operator.