Help with money worries caused by mental health issues

Managing your mental health

Mental health problems are common and can affect anyone, at any time. 

In the UK, around 1 in 4 people experience a mental health problem each year*, and many people will experience periods of stress, anxiety or low mood during their lives.

If you're struggling with your mental health, you're not alone, and support is available.

*Source: Mind.

How mental health can affect managing money

When you're experiencing mental health difficulties, everyday tasks, including managing your money, can feel harder. This might mean:

• finding it difficult to open the post or look at the bills
• missing payments or forgetting due dates
• feeling overwhelmed when making financial decisions
• avoiding contact with organisations, including your bank
• using credit or overdrafts to cope in the short term

These difficulties are understandable, and support is available. 

Signs you might be struggling

Everyone's experience is different, but you might be finding things challenging if you:

• feel constantly worried, low or overwhelmed
• struggle to concentrate or make decisions
• avoid dealing with money or difficult tasks
• feel anxious about talking to people about your situation
• feel like things are getting out of control

If any of this sounds familiar, reaching out for support could really help.

Simple ways to support your mental wellbeing

Small steps can make a difference. Some simple things that may help include:

• Stay connected - talking to someone you trust can reduce feelings of isolation
• Look after your body - regular sleep, food and gentle movement can improve wellbeing
• Take breaks - stepping back from pressure and giving yourself time to rest matters
• Be kind to yourself - mental health struggles are not a personal failure
• Ask for help early - support is available, you do not have to cope alone

How Tesco Bank can support you

We understand mental health issues can impact many areas of life, including finances. We're committed to supporting customers in a way that's understanding, respectful and tailored to individual circumstances.

Our colleagues

• All customer-facing colleagues are trained to be empathetic and sensitive to customers' circumstances
• For more in-depth support, we have a specialist team who can offer additional help and understanding

Support with managing your money

If you're struggling financially, we may be able to offer support options, depending on your situation, such as:

• more time to make a payment
• a temporary pause or breathing space
• help understanding your finances and options

Find more information on how we can support you with your money.

Managing money day-to-day

Our Mobile Banking App includes helpful tools that may make things easier, such as:

• payment reminders
• Direct Debits to help you stay on top of bills
• clear visibility of balances and spending

Need a hand? We're here to help

You can tell us about any support needs so we can better understand how to help you, now or in the future.

If mental health issues are affecting you — whether with money or anything else — please talk to us. We’ll listen without judgement and work with you to find the right support.

Call our Financial Assist team on 0345 301 4971*.

*This number may be included as part of any inclusive call minutes provided by your phone operator.