We regularly review our products to make sure they’re meeting our customers current needs. Fewer customers are now withdrawing cash from their Instant Access Savings Account, preferring to use secure online transfers to manage their money.
Because of this, we’ve decided to stop offering a card with this account from 14 August 2026.
If you need an account to receive payments from third parties and withdraw your money at cash machines, you may want to open a current account with another bank or provider.
Our Instant Access Savings Account isn’t a current account, therefore it shouldn’t be used to receive payments from third-party accounts. The terms and conditions state that this savings account should only receive money from other accounts that are in your name.
If you need an account to receive payments from third parties and withdraw your money at cash machines, you may want to open a current account with another provider. Once you’ve opened a new account, please make sure you give your new account details to whoever is making payments to you.
A third party is an individual, organisation, or company that sends money as a one-off payment, or makes regular payments to you like wages, pensions, or benefits.
If you lose or damage your card, you can request a replacement until 31 July 2026 by calling us on 0345 678 5678*. Any new cards issued will only work until 14 August 2026.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
You can request a new PIN or a reminder until 7 August 2026. Please request your PIN as soon as possible, to allow time for it to arrive in the post.
Please note, if you think your PIN may be blocked, you’ll need to call us.
We make accounts dormant when they haven't been used for 3 years, to help keep your savings secure.
This means you can’t pay in or withdraw money until you reactivate your account. To reactivate your account, please call us today on 0345 678 5678*.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Though ATM withdrawals will no longer be available from 14 August 2026, you can still raise a dispute for ATM withdrawals made before this date.
Some problems with ATM withdrawals – for example, you didn’t receive the cash, or the amount doesn’t look right – are corrected automatically. So, please allow up to 5 working days for the money to be returned to your account.
If this hasn’t happened, please contact us so we can investigate the transaction for you.
You can use Money Helper for free, impartial government-backed guidance on all sorts of topics from everyday money to savings.
The easiest way to close your account is by using our Mobile App or Online Banking, you’ll find the option in your account menu. Alternatively, you can complete our account closure form and email it to us or call us on 0345 678 5678*.
Once your account is closed, destroy your card securely by cutting through the magnetic strip and the chip.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Alternatively, if you need a different type of support, you can visit our dedicated support pages for complaints and Savings FAQs.
Using our Mobile App and Online Banking, tracking your savings progress and moving your money has never been easier.
