Helpful contact information for savings
Quick answers to common questions
Getting set up
Just applied for a Savings account? Here's what you might need to get started.
Paying money into your Fixed Rate Saver
Can I apply for a Fixed Rate Saver online?
How long does it take to open my Internet Saver?
Can you open a joint Internet Saver Account?
Paying money into your Instant Access Savings Account?
Managing your account
We've made it easy to do the day-to-day stuff on your Savings account.
Customer Update on COVID-19
When will Fixed Rate Saver interest be paid?
Can I withdraw money from a Fixed Rate Saver?
Forgotten pin?
Fixed Rate Saver maturity options
How to switch your ISA to us
What is a dormant savings account?
Something's not right
Not sure about something on your account? We're here to help.
How do I close my Internet Saver Account?
Fixed Rate saver statement queries
Internet Saver interest rate lower than what's on offer?
Will I get an annual certificate of interest?
Get in touch on social media
Contact Details
See our latest updates and get in touch with your questions, feedback and suggestions
How can we help?
We can assist with a variety of queries, including:
- Help when locked out of online banking
- Confirm bonus interest rate
- Child Trust Fund to JISA
- Update on an application
Contact us by phone
In response to the current situation regarding COVID-19, we're currently operating reduced opening hours at our customer service centre.
All we ask is that you help us protect our most vulnerable customers at this time by only calling us if your call is urgent.
| How can we help? | Contact details |
|---|---|
| Savings customer services | 0345 678 5678* |
| Savings customer services – using a Textphone (minicom) | 0345 671 0672* |
| Savings customer services – using Typetalk | 18001 0345 678 5678* |
| Apply for a savings accountYou can also apply online | 0345 678 5678* |
| Lost or stolen card, or suspected fraud | 0345 678 5678* |
| Online Banking and Mobile Banking App help | 0345 300 3511* |
| Online Banking and Mobile Banking App help – using a Textphone (minicom) | 0345 671 0674* |
| Online Banking and Mobile Banking App help – using Typetalk | 18001 0345 300 3511* |
| ComplaintsMore on complaints |
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank Savings Operations, PO Box 27017, Broadway One, Glasgow, G2 9FH
Existing savings customer?
More help and useful information is available on our existing customer page
Important information
Social media
Please ensure you have read our house rules before you engage with us via Twitter or Facebook.
By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.
While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.