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Mobile Banking App FAQs

Get detailed answers to all your questions about our Mobile Banking App.

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Security Encountered a problem How to use our Mobile App

Security

We’re always updating our security measures for our Mobile Banking App. However, this means some of our customers using older devices, operating systems, or app versions may no longer be able to access our Mobile App.

To keep you safe, we recommend you have the latest version of our Mobile App as well as the most up-to-date operating system (OS) installed on your device. Our app and operating system requirements are:

  • iOS: App version 4.58.0 or above and iOS 16 or above
  • Android: App version 4.58.0 or above and Android 10 or above

If you launch our Mobile App using a version older than 4.58.0 for iOS or Android, we'll direct you to the App Store or Play Store to get the latest update.

Your device's OS must be iOS 16 or above or Android 10 or above to download and use our Mobile App. Please note that our Mobile App does not currently support any other mobile platforms or tablets.

You will not be able to use our Mobile App on a jailbroken or rooted device. This is because these devices are more exposed to cyber criminals and security threats.

If you cannot upgrade your device, you can still manage your Tesco Bank accounts on your phone, tablet, or desktop computer using Online Banking.

We work hard to keep your accounts safe and secure. We constantly monitor our systems and processes to ensure we maintain the high level of security you would expect from a bank.

In our Mobile Banking App, you can set up Face ID, Touch ID, or Fingerprint to quickly and securely log in and authorise payments.

Please note that, once you enable biometric login in our Mobile App, any biometric logins stored on your device can be used to access your account, so you must not store anyone else's biometric login on your device.

If you choose to use a 5-digit passcode to log in and authorise payments, it's important that you select one which would be hard for a fraudster to guess and which is different from your other passcodes and PINs, and that you keep it secret.

If you do not set up biometric login or a passcode, you'll be asked for your Online Banking password and two digits from your security number when you log in.

To find out more about how to keep your accounts and personal information safe, visit our Security and Fraud Hub.

No, only one customer can register for and log in to our Mobile Banking App per device. Any other Tesco Bank customers will have to download our Mobile App on a different device or use Online Banking. Alternatively, you can reset our Mobile App and register using another account.

Encountered a problem

In order to view a Tesco Bank account in our Mobile Banking App, it must be in your name.

For joint Savings or Loan accounts, you each need to download our Mobile App to your own device and set up individual login details.

For Tesco Bank Credit Card accounts, only primary cardholders can view the account. Additional cardholders will not be able to add the account to our Mobile App or Online Banking.

To add your other Tesco Bank account(s):

  • Log in to our Mobile App and select the settings menu at the top of the screenLog in to our Mobile App and select the settings menu at the top of the screen
  • Under 'Account', select 'Add Tesco Bank accounts' then 'Continue to Online Banking'Under 'Account', select 'Add Tesco Bank accounts' then 'Continue to Online Banking'
  • Log in to Online BankingLog in to Online Banking
  • At the bottom of your Online Banking Overview, select 'Add your other Tesco Bank accounts'At the bottom of your Online Banking Overview, select 'Add your other Tesco Bank accounts'
  • Select the product you wish to add and enter your account detailsSelect the product you wish to add and enter your account details

If, after following these steps, you still cannot see your other account(s) in our Mobile App, please contact us.

If you've forgotten your passcode or password, you can reset this within our Mobile Banking App:

  • Open our Mobile App and select the 'Forgotten your passcode' or 'Forgotten your password' linkOpen our Mobile App and select the 'Forgotten your passcode' or 'Forgotten your password' link
  • We'll ask for two digits from your security number. If you've forgotten your security number, select the 'Forgotten your security number?' link to update it using Online Banking or by calling usWe'll ask for two digits from your security number. If you've forgotten your security number, select the 'Forgotten your security number?' link to update it using Online Banking or by calling us
  • We'll send a one-time access code to your phone. If you need to update the mobile number we have for you, please contact usWe'll send a one-time access code to your phone. If you need to update the mobile number we have for you, please contact us
  • Choose your new password (it must be at least 7 characters, a mix of letters and numbers and different to your username) or new 5-digit passcodeChoose your new password (it must be at least 7 characters, a mix of letters and numbers and different to your username) or new 5-digit passcode

How to use our Mobile App

You should be able to access our Mobile Banking App when you're abroad, but please remember that our Mobile App needs an internet connection and data roaming charges can be expensive. Please check with your data provider before you travel, or alternatively, use a Wi-Fi connection.

Our Mobile Banking App is available on Apple and Android mobile devices.

You can download our Mobile App for free from the App Store or Google Play Store.

Please note that our Mobile App does not currently support any other mobile platforms or tablets.

We’re always updating our security measures for our Mobile App. However, this means some of our customers using older devices, operating systems, or app versions may no longer be able to access our Mobile App. For more information on our minimum app and operating system requirements, please see our FAQ 'Why does my device no longer support the Mobile Banking App?'.

You can set up account notifications in our Mobile Banking App to receive alerts for different types of transactions. You can do this by following these steps:

  • Select your product from the home screenSelect your product from the home screen
  • For iOS, select 'Account Management' or, for Android, select the menu button at the bottom of the screenFor iOS, select 'Account Management' or, for Android, select the menu button at the bottom of the screen
  • Select 'Notifications and Alerts'Select 'Notifications and Alerts'
  • Tap the 'Allow Notifications' buttonTap the 'Allow Notifications' button
  • Choose the notifications you want to receiveChoose the notifications you want to receive

If you have a Tesco Bank Credit Card account, you can enable the following notifications:

  • Contactless paymentContactless payment
  • Online transactionsOnline transactions
  • Foreign transactionsForeign transactions
  • Transactions over a certain amountTransactions over a certain amount
  • Payment due reminderPayment due reminder

If you have a Clubcard Pay+ account, you can enable the following notifications:

  • TransactionsTransactions
  • Funds arriving into accountFunds arriving into account
  • Balance alertBalance alert

To set up biometric login in our Mobile Banking App:

  • Make sure that biometric login is already set up on your device. Please note that, once you enable biometric login in our Mobile App, any biometric logins stored on your device can be used to access your account, so you must not store anyone else's biometric login on your deviceMake sure that biometric login is already set up on your device. Please note that, once you enable biometric login in our Mobile App, any biometric logins stored on your device can be used to access your account, so you must not store anyone else's biometric login on your device
  • Log in to our Mobile App and select the settings menu at the top of the screenLog in to our Mobile App and select the settings menu at the top of the screen
  • Go to 'Security', then 'Face ID', 'Touch ID' or 'Fingerprint'Go to 'Security', then 'Face ID', 'Touch ID' or 'Fingerprint
  • Your passcode or password will be required to enable biometric loginYour passcode or password will be required to enable biometric login
  • You can disable biometric login at any time using the same menuYou can disable biometric login at any time using the same menu

You can visit Apple Support for more information about Face ID and Touch ID security.

You can set up our Mobile Banking App on your new phone using the New Device Transfer feature. You'll need your old phone, your new phone, and your Online Banking password.

Follow the steps below:

  • On your new phone, download our Mobile App from the App Store or Google Play Store
  • On your old phone, log in to our Mobile App and select the settings menu at the top of the screen
  • Go to 'Security', then 'New device transfer'
  • Tap on the 'Generate code' button to generate a QR code. You'll need to use biometric login or enter your passcode or password
  • On your new phone, open our Mobile App and select 'Let's get started', then 'Is this a new device?'
  • Select 'Scan the code' and, using your new phone's camera, scan the QR code on your old phone
  • Enter your Online Banking password to confirm the New Device Transfer and start using our Mobile App on your new phone
  • On your old phone, you should reset the app through the settings menu or delete it completely from your device

If you no longer have your old phone, you'll need to know your username, 6-digit security number and Online Banking password to log in to our Mobile App on a new device. If you have forgotten any of these details, you can reset them by logging in to Online Banking on a recognised device and selecting 'Settings' then 'Manage security details'. You can also contact us to reset your details.

If your new phone has a different number to your old phone, you'll need to update your mobile number by logging in to Online Banking on a recognised device and selecting 'Settings' then 'Personal details'.