Mobile Banking App FAQs

We’re always updating our security measures for our Mobile Banking App. However, this means some of our customers using older devices, operating systems, or app versions may no longer be able to access our app.

To keep you safe, we recommend you have the latest version of our app as well as the most up-to-date operating system (OS) installed on your device.

Our app and operating system requirements are:

If you launch our app using a version older than 4.44.0, you will not have access to your accounts via our app. We'll instead direct you to the App Store or Play Store to get the latest update.

Your device's OS must be iOS 15 or above or Android 9 (also known as Android Pie) or above to download and use our app. Please note that our app is not available on Android tablets.

You will not be able to use our app on a jailbroken or rooted device. This is because these devices are more exposed to cyber criminals and security threats.

If you cannot upgrade your device, you can still manage your Tesco Bank accounts on your phone, tablet, or desktop computer with Online Banking.

We work hard to keep your accounts safe and secure. We constantly monitor our systems and processes to ensure we maintain the high level of security you would expect from a bank. More information can be found on our how we protect your online purchases page.

There are different ways for you to log in to your Mobile Banking App, and you should take the following steps to protect your app for each.

If you have a supported device, you can log in to the app using Fingerprint or Touch ID. Your passcode or password will be required to enable Fingerprint or Touch ID. Once enabled, any fingerprints on your device can be used to access your account so you must not store anyone else’s fingerprint on your device. For more information about Touch ID security, you can visit the Apple support page.

Additionally, if you have a supported device, you can use Apple’s Face ID to log in and authenticate transactions with our app. Similar to Touch ID, you will need your passcode or password to enable Face ID. For more detail on Face ID, you can visit the Apple support page.

If you choose to use a passcode to log in to the app, it's important that you select one which would be hard for a fraudster to guess and which is different from your other passcodes and PINs, and that you keep it secret.

To find out more about the steps you can take to keep yourself safe in the app and also online visit our Security page.

You can find more support with logging in to our Mobile Banking App on our help page.

No, when you register for our Mobile Banking App you are only registering for one person. Any other Tesco Bank customers will have to log in to their account using Online Banking or alternatively you can reset our Mobile Banking App and register using another account.

You can view and manage all of your Tesco Bank accounts in one place using our Mobile Banking App. In order to view the accounts, they must be in your name. For credit cards, only primary cardholders can view the account; additional cardholders will not be able to add the account to their Mobile Banking App or Online Banking.

If you cannot see all of your accounts, open the App settings and select 'Add Tesco Bank accounts', then tap on the button to 'Continue to Online Banking'. Log in to Online Banking and on the 'My Overview' page, scroll down to the bottom of the page until you reach the section, 'Can't see all of your Tesco Bank accounts?'. Please click 'Add your other Tesco Bank accounts'. It will then ask you to select the product you want to add, and on the next screen you'll be asked to enter account details.

If you cannot see all your accounts after following these steps, please contact us.

We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download our Mobile App, even though we should support the phone. This is an error that has appeared on a number of other apps in the Google Play Store including apps such as Instagram and Clash of Clans.

If you're sure that your current Android device is not running on an older version of Android, and your device’s hardware is supported by the application, then it may be due to some bugs in your Android device or the Google Play Store application.

As a workaround, we suggest trying one or both of the methods below:

Method 1

Method 2

This should erase everything, and get rid of any corrupt files that seem to be causing this problem. If you have tried these methods and have not been successful or if you are still experiencing issues, please contact us.

You should be able to access the app if you're abroad, but please remember that the app needs an internet connection and data roaming charges can be expensive. Please check with your data provider before you travel, or alternatively use a Wi-Fi connection.

Our Mobile Banking App is available on Apple and Android devices. We do not currently support any other mobile platforms. You can download it for free from the App store or Google Play.

We’ve recently updated some of our security measures for our Mobile Banking App, which means that some of our customers using older devices, operating systems, or app versions will no longer be able to access our app. The Tesco Bank Mobile Banking App does not support Apple devices with operating systems lower than iOS 15 and Android devices with operating systems lower than Android 9, also known as Android Pie.

All you need to get started with our app is to download it from one of the links above, have your account details to hand, and you'll be managing your money on-the-go in a matter of minutes.

If you have an eligible device, you can log in to the app using Touch ID or Face ID for iPhones and Fingerprint for Android phones. You can set these options up in the settings menu of our app or during registration.

If you do not have a Touch ID/Fingerprint or Face ID eligible device then you are given an option to setup a Passcode. This is a five digit number alternative to your Security Number and Password, allowing you to log in faster.

If you do not setup a Passcode you'll be asked for your Online Banking Password and two digits from your Security Number when you log in.

You can set up account notifications on our Mobile Banking App to send alerts for different types of transactions.

Go to your app settings and select 'Notifications'.

Toggle the 'Account Notifications' switch to enable 'notifications'.

If you have a credit card account you can enable the following notifications:

If you have a Clubcard Pay+ account you can enable the following notifications:

Face ID must be set up on your iPhone before it can be used in the app. For more detail on Face ID you can visit the Apple support page.

You can then enable or disable Face ID at any time by selecting Face ID in our app settings menu. This can be found on the top right hand side of the screen once you are logged into our Mobile Banking App.