Mobile Banking App FAQs
Get detailed answers to all your questions about our Mobile Banking App.
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Mobile App Security
We’re always updating our security measures for our Mobile Banking App. However, this means some of our customers using older devices, operating systems, or app versions may no longer be able to access our Mobile App.
To keep you safe, we recommend you have the latest version of our Mobile App as well as the most up-to-date operating system (OS) installed on your device. Our app and operating system requirements are:
- iOS: App version 4.63.0 or above and iOS 16 or above
- Android: App version 4.63.0 or above and Android 10 or above
If you launch our Mobile App using a version older than 4.63.0 for iOS or Android, we'll direct you to the App Store or Play Store to get the latest update.
Your device's OS must be iOS 16 or above or Android 10 or above to download and use our Mobile App. Please note that our Mobile App does not currently support any other mobile platforms or tablets.
You will not be able to use our Mobile App on a jailbroken or rooted device. This is because these devices are more exposed to cyber criminals and security threats.
If you cannot upgrade your device, you can still manage your Tesco Bank accounts on your phone, tablet, or desktop computer using Online Banking.
We work hard to keep your accounts safe and secure. We constantly monitor our systems and processes to ensure we maintain the high level of security you would expect from a bank.
In our Mobile Banking App, you can set up Face ID, Touch ID, or Fingerprint to quickly and securely log in and authorise payments.
Please note that, once you enable biometric login in our Mobile App, any biometric logins stored on your device can be used to access your account, so you must not store anyone else's biometric login on your device.
If you choose to use a 5-digit passcode to log in and authorise payments, it's important that you select one which would be hard for a fraudster to guess and which is different from your other passcodes and PINs, and that you keep it secret.
If you do not set up biometric login or a passcode, you'll be asked for your Online Banking password and 2 digits from your security number when you log in.
To find out more about how to keep your accounts and personal information safe, visit our Security and Fraud Hub.
No, only one customer can register for and log in to our Mobile Banking App per device.
Any other Tesco Bank customers will have to download our Mobile App on a different device or use Online Banking.
Alternatively, you can reset our Mobile App and register using another account.
For joint savings or loan accounts, you each need to download our Mobile App to your own device and set up individual login details.
For credit card accounts, only primary cardholders can view the account. Additional cardholders will not be able to add the account to our Mobile App or Online Banking.
Encountered a problem with our Mobile App
When you log in to our Mobile Banking App, you should be able to view all the Tesco Bank accounts which are in your name. This includes joint savings and loan accounts, but for credit cards, only the primary cardholder can view the account.
If you cannot view all your accounts in our Mobile App, you may need to manually add them:
- From the home screen, select the settings menuFrom the home screen, select the settings menu
- Under 'Account, select 'Add Tesco Bank accounts' then 'Continue to Online Banking'Under 'Account, select 'Add Tesco Bank accounts' then 'Continue to Online Banking'
- At the bottom of your Online Banking Overview, select 'Add your other Tesco Bank accounts'At the bottom of your Online Banking Overview, select 'Add your other Tesco Bank accounts'
- Select the product you wish to add and enter your account detailsSelect the product you wish to add and enter your account details
If, after following these steps, you still cannot view all your accounts, please contact us.
If you've forgotten your passcode or password, you can reset this within our Mobile Banking App:
- Open our Mobile App and select the 'Forgotten your passcode' or 'Forgotten your password' linkOpen our Mobile App and select the 'Forgotten your passcode' or 'Forgotten your password' link
- We'll ask for 2 digits from your security number. If you've forgotten your security number, select the 'Forgotten your security number?' link to update it using Online Banking or by calling usWe'll ask for 2 digits from your security number. If you've forgotten your security number, select the 'Forgotten your security number?' link to update it using Online Banking or by calling us
- We'll send a one-time access code to your phone. If you need to update the mobile number we have for you, please contact usWe'll send a one-time access code to your phone. If you need to update the mobile number we have for you, please contact us
- Choose your new password (it must be at least 7 characters, a mix of letters and numbers and different to your username) or new 5-digit passcodeChoose your new password (it must be at least 7 characters, a mix of letters and numbers and different to your username) or new 5-digit passcode
How to use our Mobile App
You should be able to access our Mobile Banking App when you're abroad, but please remember that our Mobile App needs an internet connection and data roaming charges can be expensive. Please check with your data provider before you travel, or alternatively, use a Wi-Fi connection.
Our Mobile Banking App is available on Apple and Android mobile devices.
You can download our Mobile App for free from the App Store or the Google Play Store.
Please note that our Mobile App does not currently support any other mobile platforms or tablets.
We’re always updating our security measures for our Mobile App. However, this means some of our customers using older devices, operating systems, or app versions may no longer be able to access our Mobile App. For more information on our minimum app and operating system requirements, please refer to our FAQ 'Why does my device no longer support the Mobile Banking App?'.
To set up biometric login in our Mobile Banking App:
- Make sure that biometric login is already set up on your deviceMake sure that biometric login is already set up on your device
- Please note that, once you enable biometric login in our Mobile App, any biometric logins stored on your device can be used to access your account, so you must not store anyone else's biometric login on your devicePlease note that, once you enable biometric login in our Mobile App, any biometric logins stored on your device can be used to access your account, so you must not store anyone else's biometric login on your device
- Log in to our Mobile App and select the settings menuLog in to our Mobile App and select the settings menu
- Go to 'Security' then select 'Face ID', 'Touch ID' or 'Fingerprint'Go to 'Security' then select 'Face ID', 'Touch ID' or 'Fingerprint'
- Your passcode or password will be required to enable biometric loginYour passcode or password will be required to enable biometric login
- You can disable biometric login at any time using the same menuYou can disable biometric login at any time using the same menu
- You can visit Apple Support for more information about Face ID and Touch ID security.You can visit Apple Support for more information about Face ID and Touch ID security.
If you've changed your phone, you'll need to download our Mobile Banking App on your new phone. If you still have your old phone, you can then set up your account on your new phone using the New Device Transfer feature. Otherwise, you'll need to know your username, password, and 6-digit security number to log in on your new phone.
If you still have your old phone:
- On your old phone, log in to our Mobile App and select the settings menu
- Go to 'Security' then 'New device transfer'
- Select 'Generate code' to generate a QR code
- Use biometric login or enter your passcode or password to continue
- On your new phone, open our Mobile App
- Select 'Let's get started' then 'Is this a new device?'
- Select 'Scan the code' and use your new phone's camera to scan the QR code on your old phone
- Enter your password to confirm
- If your new phone has a different number to your old phone, you'll need to update your mobile number by selecting 'Personal details' in the settings menu
- On your old phone, you should reset our Mobile App through the settings menu or delete it from your device