Tips to stay safe online
Follow our straightforward advice to avoid scammers and fraudsters. With these tips you can help protect your money and personal information.
Follow our straightforward advice to avoid scammers and fraudsters. With these tips you can help protect your money and personal information.
Be aware of your surroundings when accessing your accounts, especially at cash machines and on your phone). Make sure no one can see you enter your security details.
1. Use a credit card to pay
Purchases over £100 and up to £30,000 that are made with a credit card are protected under section 75 of the consumer credit act. So if a company goes bust, or you never get your goods, you could be able to claim your money back.
2. Check a website is secure
Does the website’s address start with 'https' and have a padlock symbol on your web browser? These usually show that the site is secure. If the padlock is broken the site isn’t safe for payments – don’t use it.
By clicking on the padlock, you can check the site's certificate - this gives you information on who registered the site.
3. Buy from stores you can trust
Shop around for good prices from brand name stores. If you find a product is cheaper or only available on a site you haven’t heard of before, be cautious – is this too good to be true?
Search for mentions or reviews of the site from other customers online. Check that the site has contact details. Scam websites usually don’t have the customer service info (phone number, address, social media) you’d expect to see.
4. Track your orders
Note the payment and delivery details, and the terms and conditions when you buy. Check that the amount on your card statement or taken from your account is correct. Keeping track of your order means you'll notice sooner if there are any issues, then you can act fast.
5. Trust your instincts
If you're not sure about a website, or have any suspicions at all, don't go ahead with the transaction. A professional-looking website isn't always a sign that it's safe, and if an offer looks too good to be true, it could be a scam.
It’s really important you keep your security details secure. If you haven’t and fall victim to fraud, you could be liable for losses on your account.
We'll never contact you and ask for full passwords or security information.
If you do receive a call from someone claiming to be from Tesco Bank and you're not sure it's us, hang up and call us back.