Helpful contact information for loans

Get in touch on social media

How can we help?

We can assist with a variety of queries, including:

  • Help when locked out of online banking
  • Update on an application
  • Early settlement figure
  • Resend a statement

Contact Details

See our latest updates and get in touch with your questions, feedback and suggestions

    Contact us by phone

    Sorry, we may take a bit longer to answer your call as our customer service centre has been impacted by reduced staffing as a result of COVID 19.

    Beat the queues with our Mobile App or Online Banking. Simply log in or register to get started.

    You can make a quick and easy debit card payment to your loan through our payment portal.

    You can find our latest contact centre opening times in our Community.

    Contact us by phone

    How can we help?

    Contact details

    Loans customer services

      Loans customer services – using a Textphone (minicom)

        Loans customer services – using Typetalk

          Apply for a loan You can also apply online

            Online Banking and Mobile Banking App help

              Online Banking and Mobile Banking App help – using a Textphone (minicom)

                Online Banking and Mobile Banking App help – using Typetalk

                  Write to us

                  Tesco Bank Loan Operations, PO Box 27014, Broadway One, Glasgow, G2 9FE

                  Existing loans customer?

                  More help and useful information is available on our existing customer page

                  Social media

                  Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

                    By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to, or These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

                    While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

                    Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.