Quick answers to common questions
Getting set up
Just applied for a new loan? Here's what you might need to get started.
Managing your loan
Looking to make a change to your loan? Here's some of our FAQ's.
Something's not right
Not sure about something on your account? We're here to help.
Get in touch on social media
How can we help?
We can assist with a variety of queries, including:
- Help when locked out of online banking
- Update on an application
- Early settlement figure
- Resend a statement
See our latest updates and get in touch with your questions, feedback and suggestions
Contact us by phone
Beat the queues with our Mobile App or Online Banking. Simply log in or register to get started.
You can make a quick and easy debit card payment to your loan through our payment portal.
You can find our latest contact centre opening times in our Community.
How can we help?
Loans customer services
Apply for a loan You can also apply online
Online Banking and Mobile Banking App help
Customers in financial difficulty
If you have difficulties with your hearing or speech, contact us through Relay UK. Just add 18001 to the start of any numbers above.
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank Loan Operations, PO Box 27014, Broadway One, Glasgow, G2 9FE
Existing loans customer?
More help and useful information is available on our existing customer page
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