Quick answers to common questions
Getting set up
Just applied for a new loan? Here's what you might need to get started.
Managing your loan
Looking to make a change to your loan? Here's some of our FAQ's.
Something's not right
Not sure about something on your account? We're here to help.
Get in touch on social media
How can we help?
We can assist with a variety of queries, including:
- Help when locked out of online banking
- Update on an application
- Early settlement figure
- Resend a statement
Contact Details
See our latest updates and get in touch with your questions, feedback and suggestions
Contact us by phone
Beat the queues with our Mobile App or Online Banking. Simply log in or register to get started.
You can make a quick and easy debit card payment to your loan through our payment portal.
You can find our latest contact centre opening times in our Community.
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Loans customer services |
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Online Banking and Mobile Banking App help |
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If you have difficulties with your hearing or speech, contact us through Relay UK. Just add 18001 to the start of any numbers above.
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank Loan Operations, PO Box 27014, Broadway One, Glasgow, G2 9FE
Existing loans customer?
More help and useful information is available on our existing customer page
Social media
Please ensure you have read our house rules before you engage with us via Twitter or Facebook.
By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.
While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.