Have your pet insurance needs changed during COVID-19?

COVID-19 Pet Insurance Customer Update

We are continuing to follow the government guidelines on Covid-19 and there are ongoing restrictions in our call centres. 

Sorry, you may have trouble getting in touch with us, as we have taken special measures to protect our staff and their families at this time. If you can avoid calling us, it will help us get to our most vulnerable customers.

Claims Update:

  • It’s taking us longer to process claims right now, we are working really hard to make payments to our customers and vets as quickly as possible.
  • If you can’t see your claim on our ‘track a claim’ service, please allow 15 to 20 days before checking again or contacting us for an update.
  • If you have a claim that was sent to us more than 20 days ago and you have not received your payment, please get in touch

New Claims:

  • You can make a new claim, or submit bills for ongoing claims online

Worried about your payments?

  • We can offer help and support if you think you may fall behind with your payments – please contact us
  • We don’t charge any fees to change or cancel your policy – please contact us

Our current opening hours are:

Renewals, Cancellations, General Enquiries & Sales: Monday to Friday 8am to 6pm, Saturday 9am to 5pm, Claims: Monday to Friday 9am to 5pm.

If you have any other questions, you may find the answer in our FAQs.

Getting in touch about something else – please see our email address and phone numbers.