We are continuing to follow the government guidelines on COVID-19 to ensure the safety and wellbeing of our staff.
Here’s when we’re open:
If you have any questions, you may find the answer in our frequently asked questions.
Depending on your situation and what you need from your insurance, there may be ways we can help you manage your payments to make sure you don’t end up uninsured.
It’s important that you consider your options very carefully.
You may be able to reduce your level of cover -
You may be able to defer your monthly payment -
Rest assured, any changes will not impact your credit score and there will be no additional fees and charges.
To talk to us about the options that might be available to you please call us on 0345 078 3895. Or if you prefer, you can email us at firstname.lastname@example.org – please include your policy number on the email, along with your phone number and the best time to reach you, and we’ll call you back.
If you’re unable to do this yourself or would prefer that we discuss your policy with a family member or friend, we need your permission to do so. Just let us know if this is the case when you contact us. Please don’t cancel your payments without speaking to us first as we may be able to help.
Further information and advice
If you are:
Then you can nominate someone to manage your policy on your behalf. If a friend, family member or carer has your consent, they can pay your premium and make some changes to your policy. To find out more, please call us 0345 078 3895.
If you need specialist help for a loved one, please see below a list of organisations that can offer further support.
NHS Responders: for those in need of support from an NHS volunteer
Alzheimer’s UK: Alzheimer’s Society coronavirus advice
As part of your policy you have freephone access to vetfone, where you can speak to qualified veterinary nurses 24/7. Please give them a call if you are worried about your pet’s health and they will advise you of your options, you will find their number here or in your policy booklet. Alternatively, you can contact your vet.
Documents can take up to 2 weeks to arrive by post from the date you purchased your policy.
In the meantime, you can view your policy booklet online here.
If you need to get in touch, you can find all our contact details here.
You can make a new claim, or submit bills for ongoing claims online.