Have your pet insurance needs changed during COVID-19?

Coronavirus (COVID-19) Pet Insurance Customer Update

We are continuing to follow the government guidelines on COVID-19 to ensure the safety and wellbeing of our staff.

    We’re still here to help

    Here’s when we’re open:

    • Renewals, Cancellations, General Enquiries and Sales: Monday to Friday 8am to 8pm, Saturday 9am to 5pm
    • Claims: Monday to Friday 8am to 8pm and Saturday 9am to 5pm

    If you have any questions, you may find the answer in our frequently asked questions.

    If you need to get in touch, you can find all our contact details here.

      Worried about your payments?

      • We can offer help and support if you think you may fall behind with your payments. We also don’t charge any fees to change or cancel your policy – please contact us.

      Need to make a claim?

      You can make a new claim, or submit bills for ongoing claims online.

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