COVID-19 help and support
Here’s the support we can offer for our different accounts
Refunds and disputes
Credit balance refunds for your credit card
If your card balance is in credit after a refund and you want this money back, here's what to do.
Claiming a refund for cancelled travel
If you haven't received a travel refund that you've requested we can help you get your money back.
How we can help if you're in financial difficulty
Unfortunately COVID-19 payment breaks and payment break extensions are no longer available.
But if you’re struggling with your payments there are other ways we can offer you support today. Please go to our financial difficulty page to find out more.
Accessing your money
Accessing your savings account
Overdrafts
Our interest-free overdrafts have now ended, find out more about what happens next.