Helpful contact information for current accounts

Get in touch on social media

How can we help?

We can assist with a variety of queries, including:

  • Help when locked out of online banking
  • Order a cheque book
  • How long before a cheque clears
  • Interest Rate Enquiries
  • PIN reminder

Contact Details

See our latest updates and get in touch with your questions, feedback and suggestions

    Contact us by phone

    In response to the current situation regarding COVID-19, we're currently operating reduced opening hours at our customer service centre.

    All we ask is that you help us protect our most vulnerable customers at this time by only calling us if your call is urgent.

    Contact us by phone

    How can we help?

    Contact details

    Current account customer services

      Current account customer services – using a Textphone (minicom)

        Lost or stolen card, or suspected fraud

          Calling from overseas

            Online Banking and Mobile Banking App help

              Online Banking and Mobile Banking App help – using a Textphone (minicom)

                Online Banking and Mobile Banking App help – using Typetalk

                  N/A

                    *This number may be included as part of any inclusive call minutes provided by your phone operator.

                    Write to us

                    Tesco Bank, PO Box 17430, Edinburgh, EH12 1HZ

                    Depositing a cheque by post?

                    Just fill in the payment details on one of the pay-in slips at the back of your cheque book and send the slip along with your cheque to:

                    FREEPOST TESCO BANK 4943

                    (Please note: No other address details such as road, town or postcode are required)

                      Existing current account customer?

                      More help and useful information is available on our existing customer page

                      Important information

                      Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

                        By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

                        While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

                        Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.