Helpful contact information for current accounts

Get in touch on social media

Contact Details

See our latest updates and get in touch with your questions, feedback and suggestions

How can we help?

We can assist with a variety of queries, including:

  • Help when locked out of online banking
  • Order a cheque book
  • How long before a cheque clears
  • Interest Rate Enquiries
  • PIN reminder

Contact us by phone

In response to the current situation regarding COVID-19, we're currently operating reduced opening hours at our customer service centre.

All we ask is that you help us protect our most vulnerable customers at this time by only calling us if your call is urgent.

Current Account Contact Numbers
How can we help?Contact details
Current account customer services0345 835 3353*
Current account customer services – using a Textphone (minicom)0345 366 6471*
Lost or stolen card, or suspected fraud0345 835 3353*
Calling from overseas+44 141 278 6081*
Online Banking and Mobile Banking App help 0345 300 3511*
Online Banking and Mobile Banking App help – using a Textphone (minicom)0345 671 0674*
Online Banking and Mobile Banking App help – using Typetalk 18001 0345 300 3511*
Customers in financial difficultyVisit our financial difficulty page for more information0345 301 4971*
ComplaintsMore on complaints  

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Tesco Bank, PO Box 17430, Edinburgh, EH12 1HZ

Depositing a cheque by post?

Just fill in the payment details on one of the pay-in slips at the back of your cheque book and send the slip along with your cheque to:


(Please note: No other address details such as road, town or postcode are required)

Existing current account customer?

More help and useful information is available on our existing customer page

Important information

Social media

Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to, or These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.