Helpful contact information for credit cards
Quick answers to common questions
Getting set up
Just applied for a new credit card? Here's what you might need to get started.
Where's my new card?
How do I activate my card?
How do I make a balance transfer?
How do I get the Mobile App?
Managing your card
We've made it easy to do the day-to-day stuff on your credit card.
How do I make a payment?
What's my balance?
How do I update my details?
How do I change my credit limit?
Something's not right
Not sure about something on your account? We're here to help.
What are the charges, fees and interest on my card?
Why has my card been declined?
I can't get into my Online Banking
What happens if I miss a payment?
How do I query a transaction?
Get in touch on social media
Contact Details
See our latest updates and get in touch with your questions, feedback and suggestions
How can we help?
We can assist with a variety of queries, including:
- Help when locked out of online banking
- Update on an application
- Questions on 0% interest
- Charges, fees and interest explained
Contact us by phone
In response to the current situation regarding COVID-19, we're currently operating reduced opening hours at our customer service centre.
All we ask is that you help us protect our most vulnerable customers at this time by only calling us if your call is urgent.
| How can we help? | Contact details |
|---|---|
| Lost or stolen card, or suspected fraud (calling from the UK) | 0345 300 4278* |
| Lost or stolen card, or suspected fraud (calling from overseas) | +44 1268 50 80 27 |
| Credit cards customer services | 0345 300 4278* |
| Credit cards customer services – using a Textphone (minicom) | 0345 671 0676* |
| Online Banking and Mobile Banking App help | 0345 300 3511* |
| Online Banking and Mobile Banking App help – using a Textphone (minicom) | 0345 671 0674* |
| Online Banking and Mobile Banking App help – using Typetalk | 18001 0345 300 3511* |
| Make a claim against your payment protection insurance (PPI) | 0344 543 1036* |
| Identity Protection claims and queries To use this service you need to have an Identity Protection policy with CPP | 0344 848 4277* |
| Card Protection Plan Card protection by CPP is no longer available for sale on Tesco Bank products. If you are an existing Tesco Bank customer with a card protection product provided by CPP, please consider whether this is still suitable for you and contact CPP directly with any queries on 0344 848 2914. | |
| Customers in financial difficultyVisit our financial difficulty page for more information | 0345 301 4971* |
| ComplaintsMore on complaints |
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank Credit Card Operations, PO Box 27028, Broadway One, Glasgow, G2 9FT
Existing credit card customer?
More help and useful information is available on our existing customer page
Important information
Social media
Please ensure you have read our house rules before you engage with us via Twitter or Facebook.
By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.
While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.
Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.