Helpful contact information for credit cards

Quick answers to common questions

Getting set up

Just applied for a new credit card? Here's what you might need to get started.

Where's my new card?
How do I activate my card?
How do I make a balance transfer?
How do I get the Mobile App?

Managing your card

We've made it easy to do the day-to-day stuff on your credit card.

How do I make a payment?
What's my balance?
How do I update my details?
How do I change my credit limit?

Get in touch on social media

Contact Details

See our latest updates and get in touch with your questions, feedback and suggestions

How can we help?

We can assist with a variety of queries, including:

  • Help when locked out of online banking
  • Update on an application
  • Questions on 0% interest
  • Charges, fees and interest explained

Contact us by phone

In response to the current situation regarding COVID-19, we're currently operating reduced opening hours at our customer service centre.

All we ask is that you help us protect our most vulnerable customers at this time by only calling us if your call is urgent.

Credit Card Contact Us Information
How can we help?Contact details
Lost or stolen card, or suspected fraud (calling from the UK)0345 300 4278*
Lost or stolen card, or suspected fraud (calling from overseas)+44 1268 50 80 27
Credit cards customer services0345 300 4278*
Credit cards customer services – using a Textphone (minicom)0345 671 0676*
Online Banking and Mobile Banking App help0345 300 3511*
Online Banking and Mobile Banking App help – using a Textphone (minicom)0345 671 0674*
Online Banking and Mobile Banking App help – using Typetalk18001 0345 300 3511*
Make a claim against your payment protection insurance (PPI)0344 543 1036*
Identity Protection claims and queries
To use this service you need to have an Identity Protection policy with CPP
0344 848 4277*
Card Protection Plan
Card protection by CPP is no longer available for sale on Tesco Bank products. If you are an existing Tesco Bank customer with a card protection product provided by CPP, please consider whether this is still suitable for you and contact CPP directly with any queries on 0344 848 2914.
Customers in financial difficultyVisit our financial difficulty page for more information0345 301 4971*
ComplaintsMore on complaints  

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Tesco Bank Credit Card Operations, PO Box 27028, Broadway One, Glasgow, G2 9FT

Existing credit card customer?

More help and useful information is available on our existing customer page

Important information

Social media

Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to, or These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.