Helpful contact information for credit cards​

Get in touch with our Community

Head over to our Community to ask questions, find answers to common queries, leave feedback on your experiences and make suggestions on how we can improve.

Contact us by phone

Beat the queues with our Mobile App or Online Banking to manage your account, make a payment, check your balance, request a balance transfer and more. Simply log in or register to get started.

You can also close your credit card online.

You can find our latest contact centre opening times in our Community.

Contact us by phone

How can we help?

Contact details

Lost or stolen card, or suspected fraud (calling from the UK)

    Lost or stolen card, or suspected fraud (calling from overseas)

      Credit cards customer services

      To apply for a credit card please apply online

        Online Banking and Mobile Banking App help

          Make a claim against your payment protection insurance (PPI)

            Identity Protection claims and queries

            To use this service you need to have an Identity Protection policy with CPP

              Card Protection Plan

              Card protection by CPP is no longer available for sale on Tesco Bank products. If you are an existing Tesco Bank customer with a card protection product provided by CPP, please consider whether this is still suitable for you and contact CPP directly with any queries on 0344 848 2914.



                    If you have difficulties with your hearing or speech, contact us through Relay UK. Just add 18001 to the start of any numbers above.

                    Calls may be recorded.

                    *This number may be included as part of any inclusive call minutes provided by your phone operator.

                    Write to us

                    Tesco Bank Credit Card Operations, PO Box 343, Newcastle Upon Tyne, NE12 2GD

                    Existing credit card customer?

                    More help and useful information is available on our existing customer page