Helpful contact information for credit cards

Quick answers to common questions

Getting set up

Just applied for a new credit card? Here's what you might need to get started.

Where's my new card? How do I activate my card? How do I make a balance transfer? How do I get the Mobile App?

Managing your card

We've made it easy to do the day-to-day stuff on your credit card.

How do I make a payment? What's my balance? How do I update my details? How do I change my credit limit?

Something's not right

Not sure about something on your account? We're here to help.

What are the charges, fees and interest on my card? Why has my card been declined? I can't get into my Online Banking What happens if I miss a payment? How do I query a transaction?

See all our FAQs

Get in touch on social media

How can we help?

We can assist with a variety of queries, including:

Help when locked out of online banking
Update on an application
Questions on 0% interest
Charges, fees and interest explained

Contact Details

See our latest updates and get in touch with your questions, feedback and suggestions

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Contact us by phone

Sorry, we may take a bit longer to answer your call as our customer service centre has been impacted by reduced staffing as a result of COVID 19.

Beat the queues with our Mobile App or Online Banking to manage your account, make a payment, check your balance, request a balance transfer and more. Simply log in or register to get started.

You can also close your credit card online.

You can find our latest contact centre opening times in our Community.

Contact us by phone
How can we help?	Contact details
Lost or stolen card, or suspected fraud (calling from the UK)	0345 300 4278*
Lost or stolen card, or suspected fraud (calling from overseas)	+44 1268 50 80 27
Credit cards customer services To apply for a credit card please apply online	0345 300 4278*
Credit cards customer services – using a Textphone (minicom)	0345 671 0676*
Online Banking and Mobile Banking App help	0345 300 3511*
Online Banking and Mobile Banking App help – using a Textphone (minicom)	0345 671 0674*
Online Banking and Mobile Banking App help – using Typetalk	18001 0345 300 3511*
Make a claim against your payment protection insurance (PPI)	0344 543 1036*
Identity Protection claims and queries To use this service you need to have an Identity Protection policy with CPP	0344 848 4277*
Card Protection Plan Card protection by CPP is no longer available for sale on Tesco Bank products. If you are an existing Tesco Bank customer with a card protection product provided by CPP, please consider whether this is still suitable for you and contact CPP directly with any queries on 0344 848 2914.
Customers in financial difficulty Visit our financial difficulty page for more information	0345 671 0677*
Complaints More on complaints

Calls may be recorded.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Write to us

Tesco Bank Credit Card Operations, PO Box 343, Newcastle Upon Tyne, NE12 2GD

Existing credit card customer?

More help and useful information is available on our existing customer page

Important information

Please ensure you have read our house rules before you engage with us via Twitter or Facebook.

View our social media house rules

By clicking on any of the above links relating to Twitter or Facebook, you will leave the Tesco Bank website and be taken to twitter.com, or facebook.com. These sites are not affiliated with Tesco Bank and may offer a different privacy policy and level of security.

While we take full responsibility for the content we post on these sites, Tesco Bank is not responsible for and does not endorse, guarantee or control content, availability, viewpoints, products or services that are offered or expressed on them.

Tesco Bank does not send tweets, emails or messages requesting you to confirm, update or disclose your confidential banking information.

Helpful contact information for credit cards​