Making a Car Insurance claim

If you need to talk to us about a claim, new or existing, then please call your underwriter. They will handle your claim and get things sorted quickly and fairly.

Call our partners at RAC on:

0800 003 001

Lines are open 24/7 and calls may be recorded.

    For your safety:

    • Move your car – try to get it off the road
    • Leave the car – stay a safe distance away
    • Be seen – put your hazard lights on

    A few things to expect:

    • You'll need the vehicle reg or your postcode
    • If you don't have breakdown cover, we can still help, but you'll need to pay for it
    • This won't affect your no claims discount

    If you have added Key Cover to your policy, then you have up to 30 days to start your claim.

    Call our partners at Keycare on:

    0345 366 0228*

    Lines are open 24/7 and calls may be recorded.

    *This number may be included as part of any inclusive call minutes provided by your phone operator.

    If you don’t have Key Cover, you need to start your claim within 24 hours of the incident so please contact your underwriter to make a claim

      If it's only damage to your windscreen or windows, you can call our partners at National Windscreens on:

        0345 677 8888*

        Lines are open 24/7 and calls may be recorded.

        Or you can make a booking online.

          A few things to expect:

          • You'll need the vehicle reg or policy number
          • This won't affect your no claims discount
          • If your sun roof has been damaged then you’ll need to contact your underwriter to make a claim

          *This number may be included as part of any inclusive call minutes provided by your phone operator.

            What is your policy number?

            Tesco Bank arranges your policy and your cover is underwritten by our select range of insurers. Your policy number helps us identify your underwriter.

            You can find your policy number:

            • on the top left of any car insurance letters or documents
            • in any email we've sent from noreply@tescobank.com
            • in Your Insurance Account.

            Your policy is underwritten by Tesco Underwriting Ltd.

            Please call us if your incident involved:

            • 3 or more vehicles
            • A motorcycle, caravan, trailer, cyclist or pedestrian
            • Another vehicle and neither vehicle was parked
            • The theft of your car or items from it
            • Your car being damaged by fire
            • Your car blocking a road or path or you feel unsafe

            For any other type of incident you can claim online.

              0345 677 3377*
              (Textphone users - 018001 0345 677 3377*)

              Lines are open 24/7 and calls may be recorded.

              *This number may be included as part of any inclusive call minutes provided by your phone operator.

                Your policy is underwritten by Sabre Insurance Company Ltd.

                0345 678 4444*
                (Textphone users - 18001 0345 678 4444*)

                Lines are open 24/7 and calls may be recorded.

                *This number may be included as part of any inclusive call minutes provided by your phone operator.

                  Your policy is underwritten by Aviva Insurance Ltd.

                  0345 030 7373*
                  (Textphone users - 018001 0345 030 7373*)

                  Lines are open 24/7 and calls may be recorded.

                  *This number may be included as part of any inclusive call minutes provided by your phone operator.

                    Your policy is underwritten by AXA UK plc.

                    0345 504 5389*

                    Lines are open 24/7 and calls may be recorded.

                    *This number may be included as part of any inclusive call minutes provided by your phone operator.

                      Your policy is underwritten by Zenith Insurance plc.

                      0330 024 0014*

                      Lines are open 24/7 and calls may be recorded.

                      *This number may be included as part of any inclusive call minutes provided by your phone operator.

                        Your policy is underwritten by Zenith Insurance plc.

                        0330 024 0014*

                        Lines are open 24/7 and calls may be recorded.

                        *This number may be included as part of any inclusive call minutes provided by your phone operator.

                          What is your policy number?

                          Tesco Bank arranges your policy and your cover is underwritten by our select range of insurers. Your policy number helps us understand who your underwriter is. You can find your policy number:

                          • on the top left of any car insurance letters or documents
                          • in any email we've sent from noreply@tescobank.com
                          • in Your Insurance Account.

                          Your policy is underwritten by Tesco Underwriting Ltd.

                          If you gave us a call to start your claim, you'll need to complete your claim by giving us a call.

                            0345 677 3377*
                            (Textphone users - 018001 0345 677 3377*)

                            Lines are open 24/7 and calls may be recorded.

                            *This number may be included as part of any inclusive call minutes provided by your phone operator.

                              Your policy is underwritten by Sabre Insurance Company Ltd.

                              0345 678 4444*
                              (Textphone users - 18001 0345 678 4444*)

                              Calls may be recorded.

                              *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                Your policy is underwritten by Aviva Insurance Ltd.

                                0345 030 7373*
                                (Textphone users - 018001 0345 030 7373*)

                                Calls may be recorded.

                                *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                  Your policy is underwritten by AXA UK plc.

                                  0345 504 5389*

                                  Calls may be recorded.

                                  *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                    Your policy is underwritten by Zenith Insurance plc.

                                    0330 024 0014*

                                    Calls may be recorded.

                                    *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                      Your policy is underwritten by Zenith Insurance plc.

                                      0330 024 0014*

                                      Calls may be recorded.

                                      *This number may be included as part of any inclusive call minutes provided by your phone operator.

                                        What you can expect

                                        • If your car is damaged we'll arrange repairs.
                                        • We'll confirm whether you'll be getting a courtesy car.
                                        • If the car is beyond repair we'll pay you the market value.
                                        • We'll deal with any other parties involved.

                                        We know making a claim is a new experience for most people so we've provided answers to the questions we get asked the most: